- Joined
- Mar 23, 2017
- Messages
- 7
Excuse me if my issue has been solved before, there's quite a lot of posts here and I haven't come across my issue through my skimming.
Today I set everything up via the iDiots guide to iMessage and was unsuccessful. I was getting the customer code error, with the same customer code every time. In the end I attempted to call Apple. The call went smooth, they were able to identify me and I used a story that I bought a iMac second hand from someone at school. They took my customer code and said that they confirmed it, but it may take a day to update. If not, I should call back to further investigate.
Currently I am still waiting for iMessage/FT to be activated, but each time I attempt a log in I do receive the same customer code. I have ticked the "trust" box in my config file as well.
Any other suggestions as to what I should look for, or how I should approach the follow up call? I am nervous they will want to screen share with me, as they asked to on the first call but I was able to evade that process. If they insist, is this something I should allow or not?
EDIT: I called back today as it still was not working, spoke with a senior advisor type person. They investigated further and said my account, the AppleID, was blocked I suppose from using this certain Mac. He escalated my account and is having some engineering team look into the issue and I have a scheduled call back next week. I hope this was the right path to take, but I've checked three times now to make sure all my IDs match I followed the guides perfectly.
Today I set everything up via the iDiots guide to iMessage and was unsuccessful. I was getting the customer code error, with the same customer code every time. In the end I attempted to call Apple. The call went smooth, they were able to identify me and I used a story that I bought a iMac second hand from someone at school. They took my customer code and said that they confirmed it, but it may take a day to update. If not, I should call back to further investigate.
Currently I am still waiting for iMessage/FT to be activated, but each time I attempt a log in I do receive the same customer code. I have ticked the "trust" box in my config file as well.
Any other suggestions as to what I should look for, or how I should approach the follow up call? I am nervous they will want to screen share with me, as they asked to on the first call but I was able to evade that process. If they insist, is this something I should allow or not?
EDIT: I called back today as it still was not working, spoke with a senior advisor type person. They investigated further and said my account, the AppleID, was blocked I suppose from using this certain Mac. He escalated my account and is having some engineering team look into the issue and I have a scheduled call back next week. I hope this was the right path to take, but I've checked three times now to make sure all my IDs match I followed the guides perfectly.
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