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Joined
Jun 20, 2017
Messages
25
Motherboard
Gigabyte Z170X-UD5
CPU
i7 6700k
Graphics
Gigabyte GTX1070 G1 Gaming
Mac
  1. MacBook Air
  2. Mac Pro
need help. had a working system with everything working but icloud.
followed the "fix imessage" guide. however, after entering the UUID and restarting, my video signal stops mid boot.
i can load in safe mode, but can't access EFI there.
tried to reinstall the nvidia drivers for 10.12.5. didn't help.
how can i replace the config.plist if i can't boot? surely you don't erase and reinstall everything...
this is my first hackintosh, and the troubleshooting is very confusing.
i suspect it's because i've changed the model from 14.2 to 17.1 (27inch imac w skylake)

EDIT: it was because I've changed to 17.1. back to 14.2 and all is well.
 
Last edited:
Joined
Jun 22, 2015
Messages
23
Motherboard
Asus Z170 Deluxe
CPU
I7 6700k
Graphics
RX 5700 XT
Mac
  1. iMac
  2. MacBook Pro
Mobile Phone
  1. iOS
I got a failed ROM in iMessageDebug my output saying that ROM is
ROM: 000000000000 , and i installed clove boot loader with EmuVariableUefi-64, my setup is an Asus deluxe 170 , i767000k and a gtx 1070, everything is working right except Apple Store and iMessage, sometimes iCloud annoying me with messages saying that I have to check my password. The most interesting is that I can see my Hackintosh (17,1) in Find app even beep it and iCloud files are automatically downloaded
 
Joined
Jun 22, 2015
Messages
23
Motherboard
Asus Z170 Deluxe
CPU
I7 6700k
Graphics
RX 5700 XT
Mac
  1. iMac
  2. MacBook Pro
Mobile Phone
  1. iOS
need help. had a working system with everything working but icloud.
followed the "fix imessage" guide. however, after entering the UUID and restarting, my video signal stops mid boot.
i can load in safe mode, but can't access EFI there.
tried to reinstall the nvidia drivers for 10.12.5. didn't help.
how can i replace the config.plist if i can't boot? surely you don't erase and reinstall everything...
this is my first hackintosh, and the troubleshooting is very confusing.
i suspect it's because i've changed the model from 14.2 to 17.1 (27inch imac w skylake)

EDIT: it was because I've changed to 17.1. back to 14.2 and all is well.
This is normal in 17,1 setup you have to see if your pc is not freezing probably not... so, the first start after bios time is running out .. like 3 seconds .. you have to access config and change to generic Nvidia and unmark web driver after this you'll be able load macOS, in MacOS you have to download 3 files KextBeast(a little program that install kexts) https://www.tonymacx86.com/resources/kextbeast.32/ and 2 kexts(something like a windows driver, I took time to realize)
kext one https://github.com/vit9696/Lilu/releases/download/1.1.5/1.1.5.RELEASE.zip kext two https://sourceforge.net/projects/nvidiagraphicsfixup/files/latest/download you have to install both ins the same time, just put in your desktop and execute Kextbeast.
Good Luck.
 
Joined
Jun 1, 2017
Messages
3
Hi All,

I have a question on contacting Apple Support regarding the You cannot sign in to iMessage on this Mac at this time. Please contact Apple support.

I tried to contact them via the Apple web site and one of the first things they ask for is your serial number. Entering the generated serial number returns that it is invalid and then you are stuck. Has anyone called Apple lately with a non-valid serial number and what happened. I have read older posts where support tries to validate the number and then gives up and resets the account. Are you screwed contacting Apple without a valid serial number.

Also when trying to log into iMessage, it does not prompt for the validation number, I have 2 factor validation turned on. I am wondering if this might be part of the problem, though I did turn on 2 factor validation after I initially tried to log into iMessage.

As for my Apple ID and system settings they should be good. I have a credit card associated with my Apple ID and iMessage Debug shows the same values across reboots and the customer code generated is always the same.

Thanks for your help.
 

P1LGRIM

Moderator
Joined
Mar 2, 2012
Messages
26,175
Motherboard
Lenovo ThinkStation p700
CPU
2x E5-2620 V3
Graphics
RX 560
Mac
  1. MacBook Pro
  2. Mac mini
Classic Mac
  1. Power Mac
Mobile Phone
  1. iOS
Entering the generated serial number returns that it is invalid and then you are stuck.
You actually want a serial number which Apple says is invalid, it is explained in my guide.
 
Joined
Jun 1, 2017
Messages
3
You actually want a serial number which Apple says is invalid, it is explained in my guide.


I did follow your very helpful guide and my serial number passes both your criteria, showing a hardware description of my 'iMac' and showing an invalid serial number on Apple's self help site. But now I need to call Apple and it is my impression, maybe an incorrect one that once the serial number was optional when calling Apple to being mandatory. Using the web site to begin the call with Apple requires that you enter your serial number, if Apples says it is invalid you can't proceed. If you call they will also request the serial number. Giving them the generated one will not show up in their system and prompt questions about it.

I wanted to know what experience people have had calling Apple and how they handled the invalid serial number.

Thanks.
 

P1LGRIM

Moderator
Joined
Mar 2, 2012
Messages
26,175
Motherboard
Lenovo ThinkStation p700
CPU
2x E5-2620 V3
Graphics
RX 560
Mac
  1. MacBook Pro
  2. Mac mini
Classic Mac
  1. Power Mac
Mobile Phone
  1. iOS
I did follow your very helpful guide and my serial number passes both your criteria, showing a hardware description of my 'iMac' and showing an invalid serial number on Apple's self help site. But now I need to call Apple and it is my impression, maybe an incorrect one that once the serial number was optional when calling Apple to being mandatory. Using the web site to begin the call with Apple requires that you enter your serial number, if Apples says it is invalid you can't proceed. If you call they will also request the serial number. Giving them the generated one will not show up in their system and prompt questions about it.

I wanted to know what experience people have had calling Apple and how they handled the invalid serial number.
In my experience if you configure everything correctly there is no requirement to call Apple at all.
 
Joined
Jun 1, 2017
Messages
3
Hi All,

I have a question on contacting Apple Support regarding the You cannot sign in to iMessage on this Mac at this time. Please contact Apple support.

I tried to contact them via the Apple web site and one of the first things they ask for is your serial number. Entering the generated serial number returns that it is invalid and then you are stuck. Has anyone called Apple lately with a non-valid serial number and what happened. I have read older posts where support tries to validate the number and then gives up and resets the account. Are you screwed contacting Apple without a valid serial number.

Also when trying to log into iMessage, it does not prompt for the validation number, I have 2 factor validation turned on. I am wondering if this might be part of the problem, though I did turn on 2 factor validation after I initially tried to log into iMessage.

As for my Apple ID and system settings they should be good. I have a credit card associated with my Apple ID and iMessage Debug shows the same values across reboots and the customer code generated is always the same.

Thanks for your help.

Still my question is has anyone called Apple recently about the iMessage error message requesting that you call Apple. I would like to hear other's experience and to see how I should proceed.
 
Joined
Jan 30, 2017
Messages
78
Motherboard
Dell Inspiron 580
CPU
i5-750
Graphics
HD 5450
Mac
  1. iMac
  2. MacBook Air
Mobile Phone
  1. iOS
Still my question is has anyone called Apple recently about the iMessage error message requesting that you call Apple. I would like to hear other's experience and to see how I should proceed.

It is a hit and miss. They will ignore it once or twice. But the more customer service reps have to reset your ID, the more trouble it is. Eventually they will stop support until you provide a valid proof of purchase for that serial number.
 
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