OK so what should I tell them? I've read some posts about it and they're likely to ask for my serial number and I don't think I'd be able to tell them the one from SMBIOS without being a little suspicious.
You could say you're not the first owner of the 2012 mac mini. You bought it used, which you did. The previous owner "said" he had to do something with "fixing the firmware chip" but I don't know what they were really talking about.
Maybe I'd say that I got this Mac Mini as a gift and now I'm trying to access iMessage and I get an error with that code and if they asked for a S/N I'd say I don't currently have access to it.
Just need to try it and see. Another option would be to create a fresh new Apple ID that wouldn't have any past history. That may help to avoid these error messages from Apple.
But I don't think I'd be able to remove my existing Apple ID & create a new one with the same email (I don't want to use another email just for Apple ID)
Try his method see what happens. Maybe it works and you're home free.
It's your decision. I know about having too many email addresses to keep track of. I've got at least 6 or more. I've lost track of how many. LOL.
. Maybe they blocked my ID because I was fiddling with Hackintoshes before and they registered that.
What did you give them as an explanation ?
I told them that my Mac Mini was having an issue with iMessage - it gave me an "Unable to sign in" error with a support code. After telling it they started investigating, whitelisted my Optiplex and told me to wait.
