[Solved] Photos App reboots PC after login

[LilaQ]

Hey guys.

A few days ago, i successfully upgraded from El Capitan to Sierra, everything was working beautifully.

Now, I just booted and all I did was

- reinstall Little Snitch
- had the Photos app reindex the database

Then suddenly my hackintosh rebootet, but like a snap, Boom, screens black, like i pressed the reset Button.

Now everytime I login, the same happens. I have about 10-20 seconds before the reset happens again.

How can I find out the culprit and get rid of it?

Tried safe mode already, same behaviour.

When I sit at the login prompt and dont enter my password, nothing happens. Also I can boot Win10 normally.

Please, any help is really appreciated!!

 

[LilaQ]

Me again:

So, I wiped the disk, reinstalled a fresh Sierra installation, set up everything and it was working really really well and stable.

UNTIL -- I opened the Photos.app and connected my iCloud media database. It would load images for 3-4 minutes, and then, boom, sudden restart of the PC (no shutdown, just like someone hit the reset button).
From then on, now everytime I log in, again, after 10-20 seconds, the PC will shut down again.

I tried to disconnect the iCloud media database, tried to shutdown Photos.app, but it would shutdown again and again.

Then I logged in with the guest account. No problems whatsoever. Until I tried to recreate the scenario, so I opened up the Photos.app on the guest account, connected my iCloud media database to it, let it run for 4-5 minutes, and again the PC would shut down immediately.
Since the guest accounts forgets all this information after a reboot, I could log into it again after the reboot, and it's running now for 30 minutes without a problem.

Now:

• How can I get my main account back working again?
• Where are log files / stack traces / kernel dumps which may help to identify the problem?
• How can I use the Photos.app in the future, without bricking my install and having to re-install (or probably creating a new user account will probably suffice)

I REALLY hope for your expert input here. I am a developer, but this is too in-depth for my understanding of the OS X system.

Thanks in advance.

 

[P1LGRIM]

Maybe it is related to this.

 

[LilaQ]

I removed the file, rebooted, and the sudden reboot still appeared after a few seconds

Any other ideas?

 

[LilaQ]

Okay, so I narrowed it down even more.

It's definitely some service that has to do with the Photos library.

I just deleted my whole Photos Library in /Pictures and was able to log in to my main account, without any crash / reboot.
So the error comes from a service, that indexes / scans / processes the files inside the Photos Library.

Is there any way to go from here? Or could I maybe just use the Photos.app from El Capitan? If yes, how?

Again, any help is appreciated, I DO want to use the Photos app, so just avoiding is not really an option...


Thanks in advance again guys

 

[clipper99]

I worked on a clients MacBook Pro a while ago and it would crash when running the Photos App in Sierra. I had her go through Apple for repairs and it turned out to be a defective graphics problem. My 2 cents.....

 

[LilaQ]

I never had any issues on El Capitan, and I can model in Maya, game-develop in Unity and game on high settings in Win10 without a problem, so I think I would rule a defective graphics card out.

Is there any way to look at certain log files, to see what may have caused these crashes? Or anything else?

 

[vulgo]

Is there any way to look at certain log files, to see what may have caused these crashes? Or anything else?

$ log stream > ~/crash.log

alternatively

$ log stream > /Volumes/MYUSBFLASHDRIVE/crash.log

then wait and see if your reboot happens. While you are waiting you could check

$ pmset -g log | grep -i failure

Also think I see your board has Renesas USB 3.0, if you have installed drivers from El Capitan days you should probably remove them. And disable the ports in firmware settings.

 

[LilaQ]

Thank you for your reply!

I will check the log files / stream the log to my thumbdrive, once I get back home from work - awesome tips, thanks!

Could you elaborate on the USB 3.0 issue? I do not use any El Capitan drivers, it's a completely fresh installation at the moment.

 

[vulgo]

Thank you for your reply!

I will check the log files / stream the log to my thumbdrive, once I get back home from work - awesome tips, thanks!

Could you elaborate on the USB 3.0 issue? I do not use any El Capitan drivers, it's a completely fresh installation at the moment.

Any third party kexts you may have installed to get third-party/generic USB 3.0 working. If there are none then no worries.