Also, your profile must be filled out with complete details as requested in the FAQ, again under "Q. Where do I start?". All seven details requested are equally important.
And if you have an issue (after following the guide), or on any other problem, you must provide a detailed description of the problem including information that helps us understand what you're doing. Always attach "Problem Reporting" files as per FAQ. http://www.tonymacx86.com/el-capita...faq-read-first-laptop-frequent-questions.html
The required files and data are fully detailed in the last question in the FAQ:
"Q. What are typical "Problem Reporting" files?"