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[solved] HP Elitebook 840 G2 won't sleep or shutdown

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I've successfully avoided Windows for 25 years or so now. I'd install it, but I'm not sure how to with this setup and already partitioned drive.

I've begun installing a VM (found a utility that's supposed to be able to change the BIOS from within Windows), but I don't think that's going to help (it'll go after the VMware BIOS).
 
droffsite said:
I've successfully avoided Windows for 25 years or so now. I'd install it, but I'm not sure how to with this setup and already partitioned drive.

I've begun installing a VM (found a utility that's supposed to be able to change the BIOS from within Windows), but I don't think that's going to help (it'll go after the VMware BIOS).
Click to expand...

VM probably not helpful.
Important dual boot info is in the guide:
https://www.tonymacx86.com/threads/guide-booting-the-os-x-installer-on-laptops-with-clover.148093/
 
Attempting that now. I've created a bootable USB installer for Windows 7 Ultimate. I've selected the USB stick, installer's started. I repartitioned my main drive, creating a 20 GB HFS+J partition, per the guide. I've selected that partition in the installer, and it says it can't install because of the format. Presumably I allow the installer to reformat the partition? Can't tell from the guide (not sure if the warning about partition format applies at this point or only when creating the partition).
 
Tried deleting and recreating the partition with the Windows installer. Windows still wouldn't install. Creating a Windows 10 USB installer now.

...and same result. Installer complains that the disk is formatted GPT and can't install to it.
 
Last edited:
droffsite said:
Attempting that now. I've created a bootable USB installer for Windows 7 Ultimate. I've selected the USB stick, installer's started. I repartitioned my main drive, creating a 20 GB HFS+J partition, per the guide. I've selected that partition in the installer, and it says it can't install because of the format. Presumably I allow the installer to reformat the partition? Can't tell from the guide (not sure if the warning about partition format applies at this point or only when creating the partition).
Click to expand...

Must delete the partition.
Keep in mind Win7 requires special care to create a UEFI installer (google it).

droffsite said:
Tried deleting and recreating the partition with the Windows installer. Windows still wouldn't install. Creating a Windows 10 USB installer now.

...and same result. Installer complains that the disk is formatted GPT and can't install to it.
Click to expand...

Must boot the Windows installer in UEFI mode.
 
Looks like that was a wild goose chase. Got Windows 10 installed (no mean feat in itself: had to remove the M2 drive for the installer to work properly) and disabled Fast Boot in Windows, but this unfortunately had no effect on Fast Boot in the BIOS. Neither the Googlebox nor my 50 attempts at this and that have gotten the BIOS option enabled.

I presume your confidence is relatively high that that's relevant here?

I've noticed if I let the machine sit at the macOS login prompt, or if the screen blanks while logged in after sitting for a while (screen save to powered off screen), the display lights back up. Restart also works fine. The only issues are sleep (selecting from the Apple menu or closing the lid) and shutdown from the Apple menu, both resulting in the fan kicking on after 10-20 seconds.
 
The embarrassingly simple solution to disabling Fast Boot in the BIOS was resetting the BIOS to factory defaults.

Good news: Fast Boot is disabled. Bad news: sleep and shutdown still don't work. Updated debug files attached.
 

Attachments

  • debug_22514.zip
    2.2 MB · Views: 95
Additional information. I have no USB devices plugged in.

Code: 
/~ $ pmset -g assertions
2018-06-07 21:40:24 -0700
Assertion status system-wide:
   BackgroundTask                 0
   ApplePushServiceTask           0
   UserIsActive                   1
   PreventUserIdleDisplaySleep    0
   PreventSystemSleep             0
   ExternalMedia                  1
   PreventUserIdleSystemSleep     0
   NetworkClientActive            0
Listed by owning process:
   pid 54(powerd): [0x0000000300088000] 00:14:04 ExternalMedia named: "com.apple.powermanagement.externalmediamounted"
   pid 97(hidd): [0x000000220009800d] 00:00:00 UserIsActive named: "com.apple.iohideventsystem.queue.tickle.4294968012.3"
    Timeout will fire in 900 secs Action=TimeoutActionRelease
Kernel Assertions: 0x4=USB
   id=501  level=255 0x4=USB mod=12/31/69, 4:00 PM description=com.apple.usb.externaldevice.14400000 owner=BCM20702A0
Idle sleep preventers: IODisplayWrangler
/~ $ mount -v
/dev/disk2s1 on / (apfs, local, journaled)
devfs on /dev (devfs, local, nobrowse)
/dev/disk2s4 on /private/var/vm (apfs, local, noexec, journaled, noatime, nobrowse)
/dev/disk1s4 on /Volumes/Untitled (ntfs, local, read-only, noowners)
map -hosts on /net (autofs, nosuid, automounted, nobrowse)
map auto_home on /home (autofs, automounted, nobrowse)
/Library/PreferencePanes/MenuMeters.prefPane/Contents/Resources/MenuMetersApp.app on /private/var/folders/zk/cr5w41hn1l1f5rm71_85s3xr0000gn/T/AppTranslocation/FACCA9EA-6D76-4BC8-BC99-6592E5B3DA4E (nullfs, local, nodev, nosuid, read-only, nobrowse, mounted by rmoraski)
/dev/disk3s1 on /Volumes/M2 (apfs, local, nodev, nosuid, journaled, noowners)
/~ $ ioreg -p IOUSB
+-o Root  <class IORegistryEntry, id 0x100000100, retain 15>
  +-o AppleUSBXHCI Root Hub Simulation@14000000  <class AppleUSBRootHubDevice, id 0x1000002f5, registered, matched, act$
    +-o HP HD Webcam@14700000  <class AppleUSBDevice, id 0x1000002f7, registered, matched, active, busy 0 (1 ms), retai$
    +-o USB5534B@14b00000  <class AppleUSBDevice, id 0x100000305, registered, matched, active, busy 0 (0 ms), retain 14$
    +-o BCM20702A0@14400000  <class AppleUSBDevice, id 0x100000319, registered, matched, active, busy 0 (2 ms), retain $
    +-o USB2134B@14300000  <class AppleUSBDevice, id 0x10000031f, registered, matched, active, busy 0 (0 ms), retain 14$
/~ $ kextstat|grep -y acpiplat

   14    2 0xffffff7f82ae6000 0x9c000    0x9c000    com.apple.driver.AppleACPIPlatform (6.1) 577DDA65-E8D0-3357-8FBB-20E69AB66086 <13 12 11 7 6 5 4 3 1>

/~ $ kextstat|grep -y appleintelcpu

/~ $ kextstat|grep -y applelpc

  107    0 0xffffff7f82ba7000 0x3000     0x3000     com.apple.driver.AppleLPC (3.1) 7C24E741-BD4A-3917-83AC-E956A03ADC20 <100 12 5 4 3>

/~ $ kextstat|grep -y applehda

  111    1 0xffffff7f8248c000 0x1d000    0x1d000    com.apple.driver.AppleHDAController (281.52) 0CEE0F18-1D22-3D90-9FD5-ECCD63F81428 <110 109 87 12 7 6 5 4 3 1>

  137    0 0xffffff7f82610000 0xb7000    0xb7000    com.apple.driver.AppleHDA (281.52) 119A5EAE-5FD8-3CF3-A0CA-73EDDDC23DBE <136 111 110 109 90 87 6 5 4 3 1>
 
Confirmed again that all are as in the guide.
 
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