- Joined
- Jul 6, 2016
- Messages
- 12
First follow this guide each step :-
http://www.tonymacx86.com/threads/an-idiots-guide-to-imessage.196827/
Call apple .tell them that your imessage is saying to call apple support and giving yor a code as mine was,if yours is no then you must read how to fix imessage last session .then they will ask you serial no,provide them your orignal mac serial and say i'm unable to log in.then they will ask you if you are sitting in front of the mac,say anything that you do not have access to your mac with internet connection or it's not with you that's better one.if they ask or tell them that it was giving that message on login,rest they will proceed and ask you to login when you have your mac ,say ok it's done .logout from your every apple device first.
sorry for my bad english......
Yes I already got the customer code. Actually I have another account was able to login and also my wife's can.
So If I say I don't have access to my hack they will ask try call when I have access. I thought if I just gave them the code they will transfer me to 2nd tier support, but they said it's the protocol to troubeshoot first and want to do a screen share.
I know definitely it's my account's problem, and for the first layer support they can't fix it.
I may call again later today.
Thanks