- Joined
- Mar 9, 2012
- Messages
- 2,894
- Motherboard
- MSI Z490 TOMAHAWK MAG
- CPU
- i7-10700K
- Graphics
- RX 580
- Mac
- Mobile Phone
ok so i've been following this guide and the idiot's guide for quite some time now to getting imessage to work. i got up to the stage of calling customer service yesterday to authenticate my computer. the rep was trying to get me to give her remote access so she can go into my computer but i put a stop to that. she put me on hold a few minutes and finally came back and said she enabled my computer to access imessage and i should be good to go. here's where my problem lies... i went to log in and i got the same customer code notification. i made sure the code is consistent after a few reboots and it was. i went to log into my apple id account and saw 2 different imacs registered. one with a previous serial i used and one with the current serial that passed all checks. i deleted the old imac from my account, signed out, and signed back in... and it popped up again. i deleted BOTH imacs to see if the new one was causing an error. logged out and in again and they BOTH pop up together as if apple is seeing my computer as 2 units. how is this possible? i made sure all my serials are consistent and double checked using imessage debug. everything is all kosher. is there somewhere else that is providing apple with that old serial? btw, im using clover to inject all my serials. is apple logging/linking my MAC address to the serial numbers i have been using? i havent called them back because i dont want this to come to their attention unless needed. any ideas would be much appreciated.
To remove a device from your account, you need to sign out of all Apple Services you're currently logged into i.e iTunes, App Store, iMessage/F-Time (if logged in). Then in 'System Preferences', -> iCloud you must also sign out and delete all your details i.e Mail, Facebook etc from this p/c (don't worry your details will still be stored in iCloud). When you've completed those steps, log into the Web Base iCloud using your Apple ID and click on settings, you'll see all your Devices currently connected to your account where you have the option to remove unwanted devices. There is also an option in System Preferences to do this on the iCloud tab. Good luck.