Contribute
Register

"The Installer encountered an error that caused the installation to fail. Contact the software manuf

Status
Not open for further replies.
Joined
Jul 20, 2012
Messages
4
Motherboard
Gigabyte Z77-DS3H
CPU
i7-2600K
Graphics
HD 6850
Mac
  1. iMac
  2. MacBook
Mobile Phone
  1. Android
  2. iOS
Hey everyone. Long time reader, first time poster.

So I had been putting updates off for quite a while, and finally got around to trying an update from 10.8 to 10.8.4

I've tried both the combo update and the app store method, and I still keep getting the "The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance" message after every attempt.

Any guesses as to what my issue might be? I have a feeling any willing soul will need more info, so just tell me how to get it, and I'll post what you need.

Thanks in advance

EDIT::

Here is what I pulled from the log. not sure if any of it helps or not

Jun 20 22:34:31 --- last message repeated 1 time ---
Jun 20 22:35:32 corys-mac-pro mds[66]: (Normal) ImportServer: Preparing for software update
Jun 20 22:35:32 corys-mac-pro com.apple.SecurityServer[15]: Succeeded authorizing right 'com.apple.ServiceManagement.daemons.modify' by client '/usr/libexec/UserEventAgent' [11] for authorization created by '/usr/libexec/UserEventAgent' [11] (100012,0)
Jun 20 22:35:48 corys-mac-pro com.apple.kextd[12]: kextcache error while updating / (error count: 2)
Jun 20 22:35:48 corys-mac-pro mds[66]: (Normal) ImportServer: Software update complete
Jun 20 22:35:49 corys-mac-pro com.apple.SecurityServer[15]: Succeeded authorizing right 'com.apple.ServiceManagement.daemons.modify' by client '/usr/libexec/UserEventAgent' [11] for authorization created by '/usr/libexec/UserEventAgent' [11] (100012,0)
Jun 20 22:35:49 corys-mac-pro Installer[427]: CoreAnimation: warning, deleted thread with uncommitted CATransaction; set CA_DEBUG_TRANSACTIONS=1 in environment to log backtraces.
Jun 20 22:35:50 corys-mac-pro Installer[427]: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.
Jun 20 22:35:53 corys-mac-pro com.apple.kextcache[468]: rebuilding /System/Library/Caches/com.apple.kext.caches/Startup/kernelcache
Jun 20 22:35:54 corys-mac-pro com.apple.kextcache[469]: W836x.kext - no dependency found for org.netkas.FakeSMC.
Jun 20 22:35:54 corys-mac-pro com.apple.kextcache[469]: SuperIOFamily.kext - no dependency found for org.netkas.FakeSMC.
Jun 20 22:35:54 corys-mac-pro com.apple.kextcache[469]: W836x.kext is missing dependencies (including anyway; dependencies may be available from elsewhere)
Jun 20 22:35:54 corys-mac-pro com.apple.kextcache[469]: PC8739x.kext - no dependency found for org.netkas.FakeSMC.
Jun 20 22:35:54 corys-mac-pro com.apple.kextcache[469]: SuperIOFamily.kext - no dependency found for org.netkas.FakeSMC.
Jun 20 22:35:54 corys-mac-pro com.apple.kextcache[469]: PC8739x.kext is missing dependencies (including anyway; dependencies may be available from elsewhere)
Jun 20 22:35:54 corys-mac-pro com.apple.kextcache[469]: IT87x.kext - no dependency found for org.netkas.FakeSMC.
Jun 20 22:35:54 corys-mac-pro com.apple.kextcache[469]: SuperIOFamily.kext - no dependency found for org.netkas.FakeSMC.
Jun 20 22:35:54 corys-mac-pro com.apple.kextcache[469]: IT87x.kext is missing dependencies (including anyway; dependencies may be available from elsewhere)
Jun 20 22:35:54 corys-mac-pro com.apple.kextcache[469]: F718x.kext - no dependency found for org.netkas.FakeSMC.
Jun 20 22:35:54 corys-mac-pro com.apple.kextcache[469]: SuperIOFamily.kext - no dependency found for org.netkas.FakeSMC.
Jun 20 22:35:54 corys-mac-pro com.apple.kextcache[469]: F718x.kext is missing dependencies (including anyway; dependencies may be available from elsewhere)
Jun 20 22:35:54 corys-mac-pro com.apple.kextcache[469]: SuperIOFamily.kext - no dependency found for org.netkas.FakeSMC.
Jun 20 22:35:54 corys-mac-pro com.apple.kextcache[469]: SuperIOFamily.kext is missing dependencies (including anyway; dependencies may be available from elsewhere)
Jun 20 22:35:54 corys-mac-pro com.apple.kextcache[469]: W836x.kext - no dependency found for org.netkas.FakeSMC.
Jun 20 22:35:54 corys-mac-pro com.apple.kextcache[469]: SuperIOFamily.kext - no dependency found for org.netkas.FakeSMC.
Jun 20 22:35:54 corys-mac-pro com.apple.kextcache[469]: PC8739x.kext - no dependency found for org.netkas.FakeSMC.
Jun 20 22:35:54 corys-mac-pro com.apple.kextcache[469]: SuperIOFamily.kext - no dependency found for org.netkas.FakeSMC.
Jun 20 22:35:54 corys-mac-pro com.apple.kextcache[469]: IT87x.kext - no dependency found for org.netkas.FakeSMC.
Jun 20 22:35:54 corys-mac-pro com.apple.kextcache[469]: SuperIOFamily.kext - no dependency found for org.netkas.FakeSMC.
Jun 20 22:35:54 corys-mac-pro com.apple.kextcache[469]: F718x.kext - no dependency found for org.netkas.FakeSMC.
Jun 20 22:35:54 corys-mac-pro com.apple.kextcache[469]: SuperIOFamily.kext - no dependency found for org.netkas.FakeSMC.
Jun 20 22:35:54 --- last message repeated 1 time ---

Jun 20 22:38:07 corys-mac-pro com.apple.kextcache[531]: Prelink failed for org.mozodojo.SuperIOFamily; aborting prelink.
Jun 20 22:38:07 corys-mac-pro com.apple.kextcache[531]: Failed to generate prelinked kernel.
Jun 20 22:38:07 corys-mac-pro com.apple.kextcache[530]: Child process /usr/sbin/kextcache[531] exited with status 71.
Jun 20 22:38:07 corys-mac-pro com.apple.kextcache[530]: Error 107 rebuilding /System/Library/Caches/com.apple.kext.caches/Startup/kernelcache.
Jun 20 22:38:07 corys-mac-pro com.apple.kextd[12]: kextcache error while updating / (error count: 28)
Jun 20 22:38:07 corys-mac-pro com.apple.kextd[12]: async child pid 530 exited with status 71
Jun 20 22:38:11 corys-mac-pro com.apple.kextd[12]: /: kextcache has had enough tries; not launching any more
 

RehabMan

Moderator
Joined
May 2, 2012
Messages
184,101
Motherboard
Intel DH67BL
CPU
i7-2600K
Graphics
HD 3000
Mac
  1. MacBook Air
Mobile Phone
  1. iOS
Hey everyone. Long time reader, first time poster.

So I had been putting updates off for quite a while, and finally got around to trying an update from 10.8 to 10.8.4

I've tried both the combo update and the app store method, and I still keep getting the "The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance" message after every attempt.

Any guesses as to what my issue might be? I have a feeling any willing soul will need more info, so just tell me how to get it, and I'll post what you need.

Thanks in advance

EDIT::

Here is what I pulled from the log. not sure if any of it helps or not

Code:
Jun 20 22:34:31 --- last message repeated 1 time ---
Jun 20 22:35:32 corys-mac-pro mds[66]: (Normal) ImportServer: Preparing for software update
Jun 20 22:35:32 corys-mac-pro com.apple.SecurityServer[15]: Succeeded authorizing right 'com.apple.ServiceManagement.daemons.modify' by client '/usr/libexec/UserEventAgent' [11] for authorization created by '/usr/libexec/UserEventAgent' [11] (100012,0)
Jun 20 22:35:48 corys-mac-pro com.apple.kextd[12]: kextcache error while updating / (error count: 2)
Jun 20 22:35:48 corys-mac-pro mds[66]: (Normal) ImportServer: Software update complete
Jun 20 22:35:49 corys-mac-pro com.apple.SecurityServer[15]: Succeeded authorizing right 'com.apple.ServiceManagement.daemons.modify' by client '/usr/libexec/UserEventAgent' [11] for authorization created by '/usr/libexec/UserEventAgent' [11] (100012,0)
Jun 20 22:35:49 corys-mac-pro Installer[427]: CoreAnimation: warning, deleted thread with uncommitted CATransaction; set CA_DEBUG_TRANSACTIONS=1 in environment to log backtraces.
Jun 20 22:35:50 corys-mac-pro Installer[427]: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.
Jun 20 22:35:53 corys-mac-pro com.apple.kextcache[468]: rebuilding /System/Library/Caches/com.apple.kext.caches/Startup/kernelcache
Jun 20 22:35:54 corys-mac-pro com.apple.kextcache[469]: W836x.kext - no dependency found for org.netkas.FakeSMC.
Jun 20 22:35:54 corys-mac-pro com.apple.kextcache[469]: SuperIOFamily.kext - no dependency found for org.netkas.FakeSMC.
Jun 20 22:35:54 corys-mac-pro com.apple.kextcache[469]: W836x.kext is missing dependencies (including anyway; dependencies may be available from elsewhere)
Jun 20 22:35:54 corys-mac-pro com.apple.kextcache[469]: PC8739x.kext - no dependency found for org.netkas.FakeSMC.
Jun 20 22:35:54 corys-mac-pro com.apple.kextcache[469]: SuperIOFamily.kext - no dependency found for org.netkas.FakeSMC.
Jun 20 22:35:54 corys-mac-pro com.apple.kextcache[469]: PC8739x.kext is missing dependencies (including anyway; dependencies may be available from elsewhere)
Jun 20 22:35:54 corys-mac-pro com.apple.kextcache[469]: IT87x.kext - no dependency found for org.netkas.FakeSMC.
Jun 20 22:35:54 corys-mac-pro com.apple.kextcache[469]: SuperIOFamily.kext - no dependency found for org.netkas.FakeSMC.
Jun 20 22:35:54 corys-mac-pro com.apple.kextcache[469]: IT87x.kext is missing dependencies (including anyway; dependencies may be available from elsewhere)
Jun 20 22:35:54 corys-mac-pro com.apple.kextcache[469]: F718x.kext - no dependency found for org.netkas.FakeSMC.
Jun 20 22:35:54 corys-mac-pro com.apple.kextcache[469]: SuperIOFamily.kext - no dependency found for org.netkas.FakeSMC.
Jun 20 22:35:54 corys-mac-pro com.apple.kextcache[469]: F718x.kext is missing dependencies (including anyway; dependencies may be available from elsewhere)
Jun 20 22:35:54 corys-mac-pro com.apple.kextcache[469]: SuperIOFamily.kext - no dependency found for org.netkas.FakeSMC.
Jun 20 22:35:54 corys-mac-pro com.apple.kextcache[469]: SuperIOFamily.kext is missing dependencies (including anyway; dependencies may be available from elsewhere)
Jun 20 22:35:54 corys-mac-pro com.apple.kextcache[469]: W836x.kext - no dependency found for org.netkas.FakeSMC.
Jun 20 22:35:54 corys-mac-pro com.apple.kextcache[469]: SuperIOFamily.kext - no dependency found for org.netkas.FakeSMC.
Jun 20 22:35:54 corys-mac-pro com.apple.kextcache[469]: PC8739x.kext - no dependency found for org.netkas.FakeSMC.
Jun 20 22:35:54 corys-mac-pro com.apple.kextcache[469]: SuperIOFamily.kext - no dependency found for org.netkas.FakeSMC.
Jun 20 22:35:54 corys-mac-pro com.apple.kextcache[469]: IT87x.kext - no dependency found for org.netkas.FakeSMC.
Jun 20 22:35:54 corys-mac-pro com.apple.kextcache[469]: SuperIOFamily.kext - no dependency found for org.netkas.FakeSMC.
Jun 20 22:35:54 corys-mac-pro com.apple.kextcache[469]: F718x.kext - no dependency found for org.netkas.FakeSMC.
Jun 20 22:35:54 corys-mac-pro com.apple.kextcache[469]: SuperIOFamily.kext - no dependency found for org.netkas.FakeSMC.
Jun 20 22:35:54 --- last message repeated 1 time ---

Jun 20 22:38:07 corys-mac-pro com.apple.kextcache[531]: Prelink failed for org.mozodojo.SuperIOFamily; aborting prelink.
Jun 20 22:38:07 corys-mac-pro com.apple.kextcache[531]: Failed to generate prelinked kernel.
Jun 20 22:38:07 corys-mac-pro com.apple.kextcache[530]: Child process /usr/sbin/kextcache[531] exited with status 71.
Jun 20 22:38:07 corys-mac-pro com.apple.kextcache[530]: Error 107 rebuilding /System/Library/Caches/com.apple.kext.caches/Startup/kernelcache.
Jun 20 22:38:07 corys-mac-pro com.apple.kextd[12]: kextcache error while updating / (error count: 28)
Jun 20 22:38:07 corys-mac-pro com.apple.kextd[12]: async child pid 530 exited with status 71
Jun 20 22:38:11 corys-mac-pro com.apple.kextd[12]: /: kextcache has had enough tries; not launching any more

The rebuild of kernel cache is failing (kextcache) because you have a mix of old 'slice' FakeSMC plugins and probably have new kozlek FakeSMC installed. You should remove the various FakeSMC PlugIns from slice's branch from /S/L/E. You can see them all listed in the log above.

After that, rebuild cache again (I use Kext Wizard) and check that it is a clean rebuild by looking at system.log in Console.
 
Joined
Jul 20, 2012
Messages
4
Motherboard
Gigabyte Z77-DS3H
CPU
i7-2600K
Graphics
HD 6850
Mac
  1. iMac
  2. MacBook
Mobile Phone
  1. Android
  2. iOS
Hey thanks for the response! Alright So I vaguely recall installing new fakeSMC stuff. With the new branch all the plugins are hidden correct? So if I'm trying to dispose of the old plugins they'd just be right in s/l/e correct?

I feel like what I'm looking for is radeonmonitor.kext superIOfamily.kext acpimonitor.kext intelcpumonitor.kext

Is that correct?
Also for what it's worth, and I have no idea as to why, these kexts are on my desktop and I have no clue how or why they got there. I also have a fakeSMC.kext on the desktop

All help is much appreciated
 
Joined
Jul 20, 2012
Messages
4
Motherboard
Gigabyte Z77-DS3H
CPU
i7-2600K
Graphics
HD 6850
Mac
  1. iMac
  2. MacBook
Mobile Phone
  1. Android
  2. iOS
UPDATE: I was able to take care of the plugins and get the update installed! Now running 10.8.4

Removing all of the old FakeSMC plugins did the trick. Previously had an issue with audio not coming back, got that resolved too.
 
Status
Not open for further replies.
Top