- Joined
- Mar 5, 2019
- Messages
- 55
- Motherboard
- Designare Z390
- CPU
- i7-9700K
- Graphics
- RX580 Pulse
Have you gone through the process of elimination as follows:
- Remove all connected external USB devices except keyboard and mouse.
- Put system to sleep from Apple menu. Does it work?
- If step 2 works, connect one USB device back at a time and test sleep.
- If step 2 fails, type this in Terminal and post the output:
pmset -g assertions
- Does Messages work? And FaceTime too?
Tried steps 1/2 and no dice. iMessage and FaceTime are working great, I'm signed into both. Here's the output from step 4:
Code:
2019-04-13 17:26:02 -0400
Assertion status system-wide:
BackgroundTask 0
ApplePushServiceTask 0
UserIsActive 1
PreventUserIdleDisplaySleep 0
PreventSystemSleep 0
ExternalMedia 0
PreventUserIdleSystemSleep 0
NetworkClientActive 0
InternalPreventSleep 1
Listed by owning process:
pid 97(hidd): [0x0000002200098076] 00:00:00 UserIsActive named: "com.apple.iohideventsystem.queue.tickle.4294969566.3"
Timeout will fire in 300 secs Action=TimeoutActionRelease
pid 56(powerd): [0x00000051000d81b0] 00:00:38 InternalPreventSleep named: "com.apple.powermanagement.acwakelinger"
Timeout will fire in 7 secs Action=TimeoutActionRelease
Kernel Assertions: 0x4=USB
id=516 level=255 0x4=USB mod=1969-12-31, 7:00 PM description=com.apple.usb.externaldevice.14f00000 owner=4-Port USB 3.0 Hub
id=518 level=255 0x4=USB mod=1969-12-31, 7:00 PM description=com.apple.usb.externaldevice.14800000 owner=USB2.0 Hub
id=520 level=255 0x4=USB mod=1969-12-31, 7:00 PM description=com.apple.usb.externaldevice.14500000 owner=4-Port USB 2.0 Hub
id=522 level=255 0x4=USB mod=1969-12-31, 7:00 PM description=com.apple.usb.externaldevice.14900000 owner=USB2.0 Hub
id=524 level=255 0x4=USB mod=1969-12-31, 7:00 PM description=com.apple.usb.externaldevice.14530000 owner=Kensington Slimblade Trackball
id=525 level=255 0x4=USB mod=1969-12-31, 7:00 PM description=com.apple.usb.externaldevice.14830000 owner=Bluetooth USB Host Controller
id=526 level=255 0x4=USB mod=1969-12-31, 7:00 PM description=com.apple.usb.externaldevice.14540000 owner=Dell KB216 Wired Keyboard
id=527 level=255 0x4=USB mod=1969-12-31, 7:00 PM description=com.apple.usb.externaldevice.14820000 owner=H115i Platinum
Idle sleep preventers: IODisplayWrangler
InternalPreventSleep is set to 1... could this be a clue?