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[solved] unexpected reboot - how to track/debug?

Joined
Oct 19, 2017
Messages
31
Motherboard
Thinkpad x1 carbon 5th gen
CPU
intel i7-7600U
Graphics
intel HD620 1920*1280
Mac
  1. MacBook
  2. MacBook Pro
Mobile Phone
  1. Android
  2. iOS
almost everything is working perfectly except when i leave the system idle for enough time (say, 30m or more), there is 50% chance it cause a sudden reboot without closing running apps correctly .. and i have no clue how to track/debug it.
Native power management should be ok according to guide, and standby/hibernation turned off.
PR files attached by using the gen_debug tool.
Any hints is welcome. thanks in advance!
 

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  • debug_9269.zip
    1.8 MB · Views: 42

RehabMan

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Joined
May 3, 2012
Messages
188,093
Motherboard
Intel DH67BL
CPU
i7-2600K
Graphics
HD 3000
Mac
  1. MacBook Air
Mobile Phone
  1. iOS
almost everything is working perfectly except when i leave the system idle for enough time (say, 30m or more), there is 50% chance it cause a sudden reboot without closing running apps correctly .. and i have no clue how to track/debug it.
Native power management should be ok according to guide, and standby/hibernation turned off.
PR files attached by using the gen_debug tool.
Any hints is welcome. thanks in advance!

Remove unnecessary software (such as VirtualBox) or do a fresh install (if you're not able to eliminate such software manually).
 
Joined
Oct 19, 2017
Messages
31
Motherboard
Thinkpad x1 carbon 5th gen
CPU
intel i7-7600U
Graphics
intel HD620 1920*1280
Mac
  1. MacBook
  2. MacBook Pro
Mobile Phone
  1. Android
  2. iOS
Remove unnecessary software (such as VirtualBox) or do a fresh install (if you're not able to eliminate such software manually).
Thank you. as always. However, virtualBox is not the root cause - previous clean install w/o virtualbox still has this issue.
Just wondering how to track issue like this...
 
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Open up console and go through the logs, look for the logs just before the reboot to see what is going on. Could it be power management? Hardware perhaps?
 

RehabMan

Moderator
Joined
May 3, 2012
Messages
188,093
Motherboard
Intel DH67BL
CPU
i7-2600K
Graphics
HD 3000
Mac
  1. MacBook Air
Mobile Phone
  1. iOS
Thank you. as always. However, virtualBox is not the root cause - previous clean install w/o virtualbox still has this issue.
Just wondering how to track issue like this...

After you remove such unneeded software or do a fresh install, reply with new PR files.
 
Joined
Oct 19, 2017
Messages
31
Motherboard
Thinkpad x1 carbon 5th gen
CPU
intel i7-7600U
Graphics
intel HD620 1920*1280
Mac
  1. MacBook
  2. MacBook Pro
Mobile Phone
  1. Android
  2. iOS
After you remove such unneeded software or do a fresh install, reply with new PR files.
VirtualBox 100% removed , this issue remains. Since it's a working machine it's hard to have a fresh install, and i have to have necessary applications installed.
PR attached.
Thanks. Any hints?
 

Attachments

  • debug_2703.zip
    1.4 MB · Views: 42

RehabMan

Moderator
Joined
May 3, 2012
Messages
188,093
Motherboard
Intel DH67BL
CPU
i7-2600K
Graphics
HD 3000
Mac
  1. MacBook Air
Mobile Phone
  1. iOS
VirtualBox 100% removed , this issue remains. Since it's a working machine it's hard to have a fresh install, and i have to have necessary applications installed.
PR attached.
Thanks. Any hints?

ioreg is missing.
Please read "Problem Reporting" carefully.
 
Joined
Oct 19, 2017
Messages
31
Motherboard
Thinkpad x1 carbon 5th gen
CPU
intel i7-7600U
Graphics
intel HD620 1920*1280
Mac
  1. MacBook
  2. MacBook Pro
Mobile Phone
  1. Android
  2. iOS

Attachments

  • debug_7773.zip
    2 MB · Views: 48
Joined
Oct 19, 2017
Messages
31
Motherboard
Thinkpad x1 carbon 5th gen
CPU
intel i7-7600U
Graphics
intel HD620 1920*1280
Mac
  1. MacBook
  2. MacBook Pro
Mobile Phone
  1. Android
  2. iOS
Your ioreg proves components of VirtualBox still installed.

After complete remove VirtualBox and observed 5 days, no more unexpected reboot.
Pls mark this thread SOLVED. thanks for your help.
 
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