Mouse preference pane quits unexpectedly

Discussion in 'Hardware Troubleshooting' started by nikotel, May 12, 2017.

  1. tadmorguy

    tadmorguy

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    Aug 26, 2017 at 9:40 AM #41
    tadmorguy

    tadmorguy

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    Thanks,
    had the same issue, upgraded to Sierra and then when opening mouse preferences I got a crash.
    Renamed the mov file by using the Finder and now I do not see the mouse movie but the preferences does not crash anymore.
    The question why the movie crashes, probably other movies will crash as well, so I'm sure this is the best solution.
     
  2. mmillis1

    mmillis1

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    Aug 27, 2017 at 5:59 PM #42
    mmillis1

    mmillis1

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    Justed edited Vincent13's command now knowing where to look for the trackpad video:

    Code (Text):
    sudo mv /System/Library/Assets/com_apple_MobileAsset_prefpanes_TrackpadMouseVideos/4c802a19960a54d112696e210da8c59e84e9f243.asset/AssetData/MagicTrackpad2.mov /System/Library/Assets/com_apple_MobileAsset_prefpanes_TrackpadMouseVideos/4c802a19960a54d112696e210da8c59e84e9f243.asset/AssetData/MagicTrackpad2-fix.mov
    Not sure if the "4c802a19960a54d112696e210da8c59e84e9f243" path will be the same across all devices but that's what it was for me. And yes, it totally fixed my trackpad settings from crashing :)

    EDIT: Just to clarify, I have a Magic Trackpad 2
     
    Last edited: Aug 31, 2017
  3. hugothebear

    hugothebear

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    Aug 28, 2017 at 9:00 PM #43
    hugothebear

    hugothebear

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    Thanks to Vincent13's heads up on this fix. The tutorial video flashes briefly when I open the TrackPad preference pane and vanishes to give me TrackPad settings once more, fantastic, never liked those dumb movies anyway :)

    In my case I don't have a Magic mouse and my track pad is a TackPad (original not TrackPad2). The 'MagicTrackPad.mov' was in a differently name folder '324276f02485df0e7a62dafb27adb6c077dbe20e.asset' this may be different for other systems, so you need to check what the folder is named on your system.
    And the movies listed will be different depending what hardware you have installed, mice or pads and which model.
    Go to
    Code (Text):
    /System/Library/Assets/com_apple_MobileAsset_prefpanes_TrackpadMouseVideos
    and check the folder name, edit code as required.

    Code I used
    Code (Text):
    sudo mv /System/Library/Assets/com_apple_MobileAsset_prefpanes_TrackpadMouseVideos/324276f02485df0e7a62dafb27adb6c077dbe20e.asset/AssetData/MagicTrackpad.mov /System/Library/Assets/com_apple_MobileAsset_prefpanes_TrackpadMouseVideos/324276f02485df0e7a62dafb27adb6c077dbe20e.asset/AssetData/MagicTrackpad-fix.mov
     
    Last edited: Aug 29, 2017
  4. Zombie.Punk

    Zombie.Punk

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    Oct 2, 2017 at 3:37 AM #44
    Zombie.Punk

    Zombie.Punk

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    I have nothing in my preference pane folder. I also have no asset folder in the library folder. Anyhelp please? This is a fresh install of sierra and all im worried about is the trackpad i use a logitech mouse so im not having problems with that at all.
     
    Last edited: Oct 2, 2017
  5. VioletDragon

    VioletDragon

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    Oct 2, 2017 at 10:32 PM #45
    VioletDragon

    VioletDragon

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    Probably better to copy Preferences from a existing Install that works. More information on [README] Common (some unsolved) Problems in 10.12 Sierra ...
     

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