Mouse preference pane quits unexpectedly

Discussion in 'Hardware Troubleshooting' started by nikotel, May 12, 2017.

  1. nikotel

    nikotel

    Joined:
    Sep 26, 2011
    Messages:
    69
    Mobo:
    Gigabyte Z87X-UD3H
    CPU:
    Intel Core i7-4771 3.5 Ghz
    Graphics:
    Gigabytre NVIDIA GEForce GT650
    Mac:
    MacBook Pro
    Mobile Phone:
    iOS
    May 27, 2017 at 9:17 PM #21
    nikotel

    nikotel

    Joined:
    Sep 26, 2011
    Messages:
    69
    Mobo:
    Gigabyte Z87X-UD3H
    CPU:
    Intel Core i7-4771 3.5 Ghz
    Graphics:
    Gigabytre NVIDIA GEForce GT650
    Mac:
    MacBook Pro
    Mobile Phone:
    iOS
    I only had English in the list.

    Another interesting item is that with Sierra Filemaker help would not work, sleep did not work no mater what the Darkwake setting was.
    Under El Capitain everything works fine.
     
  2. SimonT

    SimonT

    Joined:
    Jan 6, 2015
    Messages:
    59
    Mobo:
    Gigabyte GA-z97x-UD3H
    CPU:
    i5 4590
    Graphics:
    Gigabyte Geforce GTX 760
    Mac:
    iMac, MacBook Pro
    Classic Mac:
    LC, PowerBook
    Mobile Phone:
    iOS
    Jun 5, 2017 at 8:51 AM #22
    SimonT

    SimonT

    Joined:
    Jan 6, 2015
    Messages:
    59
    Mobo:
    Gigabyte GA-z97x-UD3H
    CPU:
    i5 4590
    Graphics:
    Gigabyte Geforce GTX 760
    Mac:
    iMac, MacBook Pro
    Classic Mac:
    LC, PowerBook
    Mobile Phone:
    iOS
    I have the same issue on my desktop hackintosh, which I recently (end of May 2017) upgraded from El Cap to Sierra. Mouse and trackpad preferences worked fine in El Cap, but now selecting them causes system prefs to crash. If I turn off the bluetooth Apple Magic Mouse, then I can open the mouse pref pane and configure a USB mouse that I have connected. That suggests it might be bluetooth issue, but my bluetooth keyboard pref pane works fine. To confirm, both the magic mouse and trackpad work perfectly, but it's impossible to change any settings.
    I went directly to 10.12.5 from El Cap. I've tried lots of fixes, suck as deleting preference and cache files and replacing the sierra preference panes with those from El Cap (I have a clone backup of my El Cap install and used those). None of that has helped. I've done heaps of restarts and log ins too, of course.
    I've attached the crash log in case any one can shed any light on the issue from that. It's mostly gibberish to me. The most important info, however, appears to be this:

    Crashed Thread: 29 Dispatch queue: com.apple.coremedia.player.async.0x6000001146d0
    Exception Type: EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000010
    Exception Note: EXC_CORPSE_NOTIFY

    Btw, I have a refurb macbook bought recently and set up using migration assistant - so it has the same settings as the hackintosh. I can use the magic mouse with the macbook and system prefs doesn't crash.
     

    Attached Files:

    Last edited: Jun 5, 2017
  3. SimonT

    SimonT

    Joined:
    Jan 6, 2015
    Messages:
    59
    Mobo:
    Gigabyte GA-z97x-UD3H
    CPU:
    i5 4590
    Graphics:
    Gigabyte Geforce GTX 760
    Mac:
    iMac, MacBook Pro
    Classic Mac:
    LC, PowerBook
    Mobile Phone:
    iOS
    Jun 5, 2017 at 10:32 AM #23
    SimonT

    SimonT

    Joined:
    Jan 6, 2015
    Messages:
    59
    Mobo:
    Gigabyte GA-z97x-UD3H
    CPU:
    i5 4590
    Graphics:
    Gigabyte Geforce GTX 760
    Mac:
    iMac, MacBook Pro
    Classic Mac:
    LC, PowerBook
    Mobile Phone:
    iOS
    I have a theory on the cause of my own issue, from the crashed thread in the post above: I think it may something to do with the videos that are shown in those two preference panes. If the videos won't play, systems prefs crashes. so that may bring us to graphics card issues.
    I've tried search for 'com.apple.coremedia.player.async.0x6000001146d0' and related files (such as com.apple.coremedia.player) and find nothing.
    I could easily live without the videos. Is there a way to disable them from playing without being able to access the preference panes?
     
  4. saudor

    saudor

    Joined:
    Nov 9, 2015
    Messages:
    23
    Mobo:
    GIGABYTE GA-Z170XP-SLI
    CPU:
    i5 6600k, 16GB DDR4
    Graphics:
    GeForce GTX 660
    Mac:
    MacBook Pro
    Mobile Phone:
    iOS
    Jul 3, 2017 at 10:13 PM #24
    saudor

    saudor

    Joined:
    Nov 9, 2015
    Messages:
    23
    Mobo:
    GIGABYTE GA-Z170XP-SLI
    CPU:
    i5 6600k, 16GB DDR4
    Graphics:
    GeForce GTX 660
    Mac:
    MacBook Pro
    Mobile Phone:
    iOS
    I was able to fix it by right clicking on the prefpane file (/System/Library/PreferencePanes/)-> show packages -> content -> resources and deleting the touchMovie.mov file
     
  5. nikotel

    nikotel

    Joined:
    Sep 26, 2011
    Messages:
    69
    Mobo:
    Gigabyte Z87X-UD3H
    CPU:
    Intel Core i7-4771 3.5 Ghz
    Graphics:
    Gigabytre NVIDIA GEForce GT650
    Mac:
    MacBook Pro
    Mobile Phone:
    iOS
    Jul 4, 2017 at 12:00 AM #25
    nikotel

    nikotel

    Joined:
    Sep 26, 2011
    Messages:
    69
    Mobo:
    Gigabyte Z87X-UD3H
    CPU:
    Intel Core i7-4771 3.5 Ghz
    Graphics:
    Gigabytre NVIDIA GEForce GT650
    Mac:
    MacBook Pro
    Mobile Phone:
    iOS
    I will try that if I decide to re-install Sierra again. I sort of suspected that it might have something to do with the video.
    It's strange that under El Capitan it's not a problem.
    Thanks for the tip.
     
  6. d112570

    d112570

    Joined:
    Jul 13, 2012
    Messages:
    87
    Mobo:
    (1) GA-Z77-DS3H, (2) ASUS Z170 Deluxe
    CPU:
    (1) i7-3770k CPU @ 3.5 GHz, (2) i7-6700k „Skylake“
    Graphics:
    (1) NVIDIA GeForce GTX 660 2GB - (2) NVIDIA GeForce GTX 980 4GB
    Mac:
    iMac, Mac mini
    Classic Mac:
    Performa, Power Mac
    Mobile Phone:
    iOS
    Jul 4, 2017 at 1:36 PM #26
    d112570

    d112570

    Joined:
    Jul 13, 2012
    Messages:
    87
    Mobo:
    (1) GA-Z77-DS3H, (2) ASUS Z170 Deluxe
    CPU:
    (1) i7-3770k CPU @ 3.5 GHz, (2) i7-6700k „Skylake“
    Graphics:
    (1) NVIDIA GeForce GTX 660 2GB - (2) NVIDIA GeForce GTX 980 4GB
    Mac:
    iMac, Mac mini
    Classic Mac:
    Performa, Power Mac
    Mobile Phone:
    iOS
    I got a temporary fix for ya.

    In "/System/Library/PreferencePanes/" replace Sierras' "Mouse.prefPane" with El Capitan "Mouse.prefPane". Then open the package contents of "Mouse.prefPane" browse to "Contents/Resources/" and delete "touchMovie.mov". Thou Sierras' version does not have a movie, just a file called "touchMoviePlaceholder.png".

    At home, my "Mouse.prefPane" works on my Asus Z170 deluxe with my GTX980. No modding necessary. Just on the Gigabyte z97 with GTX660t it didn't work.
     
    B-San likes this.
  7. MichaelSwagZ

    MichaelSwagZ

    Joined:
    Nov 27, 2015
    Messages:
    21
    Mobo:
    GIGABYTE H61M-D2H-USB3
    CPU:
    Intel Core I5 3330
    Graphics:
    Asus GT640 2GB
    Mac:
    iMac
    Mobile Phone:
    iOS
    Jul 12, 2017 at 6:45 PM #27
    MichaelSwagZ

    MichaelSwagZ

    Joined:
    Nov 27, 2015
    Messages:
    21
    Mobo:
    GIGABYTE H61M-D2H-USB3
    CPU:
    Intel Core I5 3330
    Graphics:
    Asus GT640 2GB
    Mac:
    iMac
    Mobile Phone:
    iOS
    Can someone post the Mouse.prefPane from EL Capitan?
     
  8. Bigjohnson

    Bigjohnson

    Joined:
    Dec 30, 2016
    Messages:
    14
    Mobo:
    Ga-z170n gaming 5
    CPU:
    I7 6700K
    Graphics:
    EVGA GTX 780
    Jul 12, 2017 at 7:51 PM #28
    Bigjohnson

    Bigjohnson

    Joined:
    Dec 30, 2016
    Messages:
    14
    Mobo:
    Ga-z170n gaming 5
    CPU:
    I7 6700K
    Graphics:
    EVGA GTX 780
    It seems to me like it could be a Kepler card issue as I'm having the same problem on my brand new build with a geforce 780 card.
     
  9. MichaelSwagZ

    MichaelSwagZ

    Joined:
    Nov 27, 2015
    Messages:
    21
    Mobo:
    GIGABYTE H61M-D2H-USB3
    CPU:
    Intel Core I5 3330
    Graphics:
    Asus GT640 2GB
    Mac:
    iMac
    Mobile Phone:
    iOS
    Jul 12, 2017 at 8:17 PM #29
    MichaelSwagZ

    MichaelSwagZ

    Joined:
    Nov 27, 2015
    Messages:
    21
    Mobo:
    GIGABYTE H61M-D2H-USB3
    CPU:
    Intel Core I5 3330
    Graphics:
    Asus GT640 2GB
    Mac:
    iMac
    Mobile Phone:
    iOS
    What version are you on?
     
  10. Bigjohnson

    Bigjohnson

    Joined:
    Dec 30, 2016
    Messages:
    14
    Mobo:
    Ga-z170n gaming 5
    CPU:
    I7 6700K
    Graphics:
    EVGA GTX 780
    Jul 14, 2017 at 7:04 PM #30
    Bigjohnson

    Bigjohnson

    Joined:
    Dec 30, 2016
    Messages:
    14
    Mobo:
    Ga-z170n gaming 5
    CPU:
    I7 6700K
    Graphics:
    EVGA GTX 780
    I'm running the newest version of sierra 10.12.5, after a fresh install. I had previously upgraded from 10.12.2 and came across this problem, however after a fresh install directly to 10.12.5 the crashing still persists.
     

Share This Page