Mouse preference pane quits unexpectedly

Discussion in 'Hardware Troubleshooting' started by nikotel, May 12, 2017.

  1. nikotel

    nikotel

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    May 12, 2017 at 3:45 PM #1
    nikotel

    nikotel

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    If I open the mouse preference pane it crashes. I get the message “System Preferences quit unexpectedly.”
    If I turn off the mouse I can open the mouse preference pane with my trackpad but as soon as I turn on the mouse the pane crashes.
    I have two magic mice and they both have the same effect and both mice work on my DVR that is running Yosemite. Both computers use a BCM94360CS2 Wifi AC and Bluetooth 4.0 card.
    This problem just started. My mouse was moving erratically and I went to check the mouse settings.
    Up until now I had a trouble free installation.
    Back in November I had done a clean install and the pref pane was working then.

    Things I’ve tried:
    I deleted the mouse preferences
    Deleted System preferences
    Using Time Machine I replaced the mouse preference pane with a backup copy from March
    Using Onyx I deleted all cache, repaired permissions, rebuilt launch services etc.

    Has anyone else had this problem?

    Update
    My Logitech M555b Bluetooth mouse will open the mouse preference pane.
    When the pane is open, if I turn on the Magic Mouse it quits unexpectedly.
     
    Last edited: May 14, 2017
  2. Walril

    Walril

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    May 16, 2017 at 1:37 PM #2
    Walril

    Walril

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    Im having the same issue myself. Have not figured out how to fix it. Keeping watch
     
  3. 9k0r8

    9k0r8

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    May 18, 2017 at 11:00 PM #3
    9k0r8

    9k0r8

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    I have the same issue with Sierra 10.12.5 and an IOgear adapter bluetooth 4.0.
    When I try to open Mouse Preferences.. “System Preferences quit unexpectedly”
     
  4. BreBo

    BreBo Moderator

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    May 19, 2017 at 5:56 PM #4
    BreBo

    BreBo Moderator

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  5. nikotel

    nikotel

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    May 19, 2017 at 6:45 PM #5
    nikotel

    nikotel

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    I copied com.apple.driver.AppleBluetoothMultitouch.mouse.plist and com.apple.driver.AppleHIDMouse.plist from my DVR to my Wally build. No cigar, mouse pref pane still crashes.
    Using Pacifist I extracted the mouse pref pane from ElCapitan and replaced the Sierra mouse pref pane. Also no change, still crashes.
     
  6. nikotel

    nikotel

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    May 19, 2017 at 8:21 PM #6
    nikotel

    nikotel

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    Now both the trackpad and mouse pref panes quit unexpectedly.
    I guess I have to do a reinstall of Sierra.
     
  7. ovb1

    ovb1

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    May 19, 2017 at 8:42 PM #7
    ovb1

    ovb1

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    This is in my experience caused by a conflict between you Mac ID e.g 14,4
    And serial number and board ID.
    They should all match - might be worth generating a new symboios in using clover configurator.
     
  8. VioletDragon

    VioletDragon

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    May 19, 2017 at 8:51 PM #8
    VioletDragon

    VioletDragon

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    From what I've seen Genuine Macs have the same issue. If i pair my Apple Magic Mouse 2 to my Apple MacBook, Mouse in System Preferences Crashes. Heres what id recommend doing is use Mouse Prefs from El Capitan to keep the same Settings.
     
  9. WonkeyDonkey

    WonkeyDonkey Moderator

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    May 19, 2017 at 8:52 PM #9
    WonkeyDonkey

    WonkeyDonkey Moderator

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    From what i have seen reported so far, there is not a definite set pattern to what causes this. The fact it happens on real macs might be a good thing in a way because we know Apple will be on the case about it at some point.
     
    VioletDragon likes this.
  10. 9k0r8

    9k0r8

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    May 20, 2017 at 10:59 AM #10
    9k0r8

    9k0r8

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    Ok, I've solved with Mouse.prefPane picked from my MacBook Air (Sierra 10.12.4).
    I've attached this file that I used, if it can help you :D
    Tell me if you've solved
     

    Attached Files:

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