macOS10.12.4 Wake up black screen(Only backlight)

Discussion in 'Sierra Laptop Support' started by Neroxps, Apr 7, 2017.

  1. Neroxps

    Neroxps

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    Apr 7, 2017 at 6:54 AM #1
    Neroxps

    Neroxps

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    AUSU VM510LI

    CPU:I5 52000U HD5500

    macOS 10.12.3 is normal
    (ig-platform-id=16160002 Wake up black screen(Only backlight))
    (ig-platform-id=16260006 Wake is normal)

    macOS 10.12.4 wake up black screen(Only backlight)
    (ig-platform-id=16160002 and 16260006 Wake up black screen(Only backlight))

    How to fix it?
     

    Attached Files:

  2. apfeleimer

    apfeleimer

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    Apr 7, 2017 at 10:37 AM #2
    apfeleimer

    apfeleimer

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    I am having the same problem on a Lenovo G50-80 with similar specs (Intel Broadwell 5200U, HD5500, Sierra 10.12.4). On my machine there's a difference though between the two ids. With ig-platform-id=16260006 a few seconds after waking up to a black screen the whole system freezes too. With ig-platform-id=16260002 after a wakeup only the screen is black, the system is still running, even the screen brightness can be adjusted. With 10.12.3 all was fine.
     
  3. RehabMan

    RehabMan Moderator

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    Apr 7, 2017 at 2:19 PM #3
    RehabMan

    RehabMan Moderator

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    Read FAQ, "Problem Reporting"
    https://www.tonymacx86.com/threads/faq-read-first-laptop-frequent-questions.164990/
     
  4. Neroxps

    Neroxps

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    Apr 8, 2017 at 2:38 AM #4
    Neroxps

    Neroxps

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    Thank you very much for your reply

    This is my system configuration information

    Code (Text):
    neros-MBP:RehabMan nero$ kextstat|grep -y acpiplat
       13    2 0xffffff7f83153000 0x66000    0x66000    com.apple.driver.AppleACPIPlatform (5.0) 65E05472-6AE7-3308-8CC8-FA6CB0DB2AEE <12 11 7 6 5 4 3 1>
    neros-MBP:RehabMan nero$ kextstat|grep -y appleintelcpu
    neros-MBP:RehabMan nero$ kextstat|grep -y applelpc
      104    0 0xffffff7f8296d000 0x3000     0x3000     com.apple.driver.AppleLPC (3.1) F51595F0-F9B1-3B85-A1C3-F984DAD4107E <96 12 5 4 3>
    neros-MBP:RehabMan nero$ kextstat|grep -y applehda
      101    1 0xffffff7f82e33000 0x1d000    0x1d000    com.apple.driver.AppleHDAController (279.48) ED51F180-19C8-3DE1-AF81-0E389D98ADDE <100 46 29 12 7 6 5 4 3 1>
      123    0 0xffffff7f82fb5000 0xb5000    0xb5000    com.apple.driver.AppleHDA (279.48) 806B8C17-50CA-3C6B-90B3-195F38D8FB89 <122 102 101 100 46 29 6 5 4 3 1>

    neros-MBP:RehabMan nero$ sudo touch /System/Library/Extensions && sudo kextcache -u /

    Password:

    kext-dev-mode allowing invalid signature -67013 0xFFFFFFFFFFFEFA3B for kext AppleMobileDevice.kext

    KernelCache ID: E0E201629645AE228C6A1AA9F08C526B
     
     

    Attached Files:

    Last edited: Apr 8, 2017
  5. RehabMan

    RehabMan Moderator

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    Apr 8, 2017 at 3:05 AM #5
    RehabMan

    RehabMan Moderator

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    Incomplete "Problem Reporting"... no ioreg attached there.
     
  6. Neroxps

    Neroxps

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    Apr 8, 2017 at 3:10 AM #6
    Neroxps

    Neroxps

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    Sorry, is this file?
     

    Attached Files:

    Last edited: Apr 8, 2017
  7. RehabMan

    RehabMan Moderator

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    Apr 8, 2017 at 7:17 AM #7
    RehabMan

    RehabMan Moderator

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    What is:
    com.actionsmicro.ezsound
    and
    com.howard.framebuffer

    Eliminate of 3rd party system software or other unneeded software when trying to troubleshoot.
     
  8. Neroxps

    Neroxps

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    Apr 8, 2017 at 7:26 AM #8
    Neroxps

    Neroxps

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    This is “Wireless Presentation Gateway” software.

    I have tried to install the system completely(No third party software), but still have the same problem.

    Need me to install the system and then extract the problem report?
     
  9. RehabMan

    RehabMan Moderator

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    Apr 8, 2017 at 7:32 AM #9
    RehabMan

    RehabMan Moderator

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    Do a fresh install. Then test...
    Avoid adding software until your system is working properly.
     
  10. Neroxps

    Neroxps

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    Apr 8, 2017 at 7:34 AM #10
    Neroxps

    Neroxps

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    Okay, I'll try it right now.
     

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