Issue with Adobe CC

[Bsc87]

Hey all! I hope this is the correct place to post this! I built my hack a few months ago and everything has been working GREAT. I do video editing in Premiere Pro CC and it was all working, then suddenly about a month ago I began having issues when exporting. Anything video more than a couple minutes long will crash during export. I have checked a ton of forums and have tried all the workarounds and nothing work. I have reinstalled my OS, Adobe CC, tried a bunch of different settings, tried older versions of Premiere Pro, tried the latest version, etc. I even thought maybe the cpu was getting overheated, but it doesn't seem to be the issue either. I'm wondering if it's something in my BIOS or perhaps a kext issue. Below are my specs as well as the crash report. I really appreciate any insight- I'm a total noob, having a ton of fun with the learning process, but still a little illiterate when it comes to some of this stuff.


CPU: Intel core i9-10850k
Motherboard: Asus ProArt Z490-Creator
GPU: Radeon RX 560 4GB
Ram: 32GB (2x16GB) DDR4-3200
Audio Codec: Realtek ALC S1220A
Ethernet: Intel 1225-V 2.5GB
Wifi/BT: fenvi T919 PCI-E Wi-Fi adapter
OS: 12.2.1
Opencore 0.7.4

Crash Report (the issue appears to be in thread 0 so I'm posting just that part):

Process: Adobe Premiere Pro 2022 [5100]
Path: /Applications/Adobe Premiere Pro 2022/Adobe Premiere Pro 2022.app/Contents/MacOS/Adobe Premiere Pro 2022
Identifier: com.adobe.PremierePro.22
Version: 22.2 (22.2)
Code Type: X86-64 (Native)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2022-03-21 20:44:27.8125 -0700
OS Version: macOS 12.2.1 (21D62)
Report Version: 12
Anonymous UUID: 83E0F2DE-74C6-F674-AA2B-9C047C45E4B3


Time Awake Since Boot: 42000 seconds

System Integrity Protection: disabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: UNKNOWN_0xD at 0x0000000000000000
Exception Codes: 0x000000000000000d, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [5100]

VM Region Info: 0 is not in any region.
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
UNUSED SPACE AT START
--->
UNUSED SPACE AT END

Kernel Triage:
VM - Fault hit memory shortage
VM - Fault hit memory shortage
VM - Compressor failed a blocking pager_get
VM - Compressor failed a blocking pager_get
VM - Compressor failed a blocking pager_get


Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 CoreFoundation 0x7ff81388a97b __CFStringHash + 152
1 CoreFoundation 0x7ff8138c87c6 _CFXNotificationPost + 621
2 Foundation 0x7ff8147101be -[NSNotificationCenter postNotificationNamebject:userInfo:] + 82
3 CoreFoundation 0x7ff81392ba03 -[NSArray makeObjectsPerformSelector:] + 245
4 AppKit 0x7ff816333655 -[NSApplication(NSWindowCache) _updateWindowsUsingCache] + 406
5 AppKit 0x7ff81633348e -[NSApplication updateWindows] + 83
6 AppKit 0x7ff816759f0c __38-[NSApplication setWindowsNeedUpdate:]_block_invoke_2 + 50
7 AppKit 0x7ff81675d87b ___NSRunLoopObserverCreateWithHandler_block_invoke + 41
8 CoreFoundation 0x7ff813900cb7 __CFRUNLOOP_IS_CALLING_OUT_TO_AN_OBSERVER_CALLBACK_FUNCTION__ + 23
9 CoreFoundation 0x7ff813900b54 __CFRunLoopDoObservers + 543
10 CoreFoundation 0x7ff8138fffe7 __CFRunLoopRun + 841
11 CoreFoundation 0x7ff8138ff5dd CFRunLoopRunSpecific + 563
12 HIToolbox 0x7ff81c53c4f1 RunCurrentEventLoopInMode + 292
13 HIToolbox 0x7ff81c53c118 ReceiveNextEventCommon + 284
14 HIToolbox 0x7ff81c53bfe5 _BlockUntilNextEventMatchingListInModeWithFilter + 70
15 AppKit 0x7ff81632ed88 _DPSNextEvent + 886
16 AppKit 0x7ff81632d3f4 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1411
17 AppKit 0x7ff8165e11a0 -[NSApplication _doModalLoopeek:] + 301
18 AppKit 0x7ff816758bae __33-[NSApplication runModalSession:]_block_invoke_2 + 69
19 AppKit 0x7ff816758b56 __33-[NSApplication runModalSession:]_block_invoke + 78
20 AppKit 0x7ff8165df512 _NSTryRunModal + 100
21 AppKit 0x7ff816758a53 -[NSApplication runModalSession:] + 128
22 dvaui 0x101f1c88e dvaui::ui:S_Dialog::RunModalSession() + 78
23 ExportSettings 0x129e80b26 ExportSettings::ExportUtils:oExport(boost::intrusive_ptr<ExportSettings:rogressViewItemBase>, boost::intrusive_ptr<ExportSettings:rogressViewItemBase>, unsigned int, unsigned int) + 14118
24 ExportSettings 0x129e7c483 ExportSettings::ExportUtils:irectExportModal(boost::shared_ptr<ExportSettings::Transcoder>, dvaui::ui::UI_Node*, ExportSettings::ExportCheckUnlicensedStockAudios, ExportSettings::ExportType, std::__1::vector<std::__1::basic_string<unsigned short, std::__1::char_traits<unsigned short>, dvacore::allocator::STLAllocator<unsigned short> >, dvacore::allocator::STLAllocator<std::__1::basic_string<unsigned short, std::__1::char_traits<unsigned short>, dvacore::allocator::STLAllocator<unsigned short> > > >*) + 1507
25 SettingsUI 0x12dd90397 AMEUI::SuperSettingsView::ExportImmediately(dvaui::controls::UI_ButtonChangedMessage*) + 183
26 dvaui 0x101a607e9 dvaui::controls::UI_ControlView::SendControlMessages(dvacore::utility::SharedFunctions<std::__1::shared_ptr<std::__1::function<void (dvaui::ui::Message*)> > > const&, dvaui::ui::Message*) + 57
27 dvaui 0x101a12581 dvaui::controls::UI_Button::SendButtonChangedMessage(dvacore::utility::Flags<unsigned char>) + 193
28 dvaui 0x101a11892 dvaui::controls::UI_Button:erformAction(bool, dvacore::utility::Flags<unsigned char>, bool) + 98
29 dvaui 0x101a14b80 dvaui::controls::ButtonBaseCapture<dvaui::ui::InputCapture, dvaui::ui::MouseEvent>::End() + 144
30 dvaui 0x101f482e3 dvaui::ui:ointerCapture::InvokeEnd(bool) + 131
31 dvaui 0x101f62c70 dvaui::ui::UI_NodeManager::EndInputCapture(bool) + 112
32 dvaui 0x101a1204d dvaui::controls::ButtonBaseCapture<dvaui::ui::InputCapture, dvaui::ui::MouseEvent>:oPointerEvent(dvaui::ui::MouseEvent const&) + 285
33 dvaui 0x101f72500 dvaui::ui::UI_Node::UI_DispatchCapturedMouseEvent(dvaui::ui::MouseEvent const&) + 368
34 dvaui 0x101f71d98 dvaui::ui::UI_Node::UI_DispatchPointerEventToTarget(dvaui::ui::UI_Node*, dvaui::ui:ointerEvent const&, bool) + 136
35 dvaui 0x101f71c8f dvaui::ui::UI_Node::UI_DispatchPointerEvent(dvaui::ui:ointerEvent const&, bool) + 63
36 dvaui 0x101f2bb39 dvaui::ui:S_View::UI_DispatchPlatformMouseEvent(dvaui::ui::MouseEvent const&, bool) + 617
37 dvaui 0x101f2b645 dvaui::ui:S_View::UI_DispatchPlatformMouseClickEvent(dvaui::ui:S_Event const&) + 485
38 dvaui 0x101f2966c dvaui::ui:S_View::UI_DispatchEvent(dvaui::ui:S_Event*) + 124
39 dvaui 0x101f29546 dvaui::ui:S_View::UI_HandleOSEvent(dvaui::ui:S_Event*) + 22
40 dvaui 0x101f2adb3 dvaui::ui:S_View::UI_HandlePlatformEvent(NSEvent*) + 67
41 dvacore 0x10523353c int dvacore::config::ErrorManager::ExecuteFunction<void>(boost::function0<void>*, void*) + 28
42 Frontend 0x103a995db FE::ApplicationErrorManager::ExecuteFunctionAndConvertException(boost::function0<int>) + 43
43 Frontend 0x103a99469 FE::ApplicationErrorManager::ExecuteFunctionWithTopLevelExceptionHandler(boost::function0<int>) + 105
44 dvacore 0x1052335ee void dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<void>(boost::function0<void>, bool*) + 94
45 dvacore 0x10523483a void dvacore::config::ExecuteTopLevelFunction<void>(boost::function0<void>, bool*) + 154
46 dvaui 0x101f381ff -[DVAMacContainerView mouseUp:] + 159
47 AppKit 0x7ff8164a140a -[NSWindow(NSEventRouting) _reallySendEvent:isDelayedEvent:] + 2704
48 AppKit 0x7ff8164a075a -[NSWindow(NSEventRouting) sendEvent:] + 352
49 dvaui 0x101f3264c -[DVAMacPanelWindow sendEvent:] + 188
50 AppKit 0x7ff81649eb28 -[NSApplication(NSEvent) sendEvent:] + 352
51 dvaui 0x101f2fbc5 -[DVAMacApplication sendEvent:] + 613
52 Frontend 0x103a1bb5e -[PremiereCocoaMacApplication sendEvent:] + 334
53 AppKit 0x7ff8165e11df -[NSApplication _doModalLoopeek:] + 364
54 AppKit 0x7ff816758bae __33-[NSApplication runModalSession:]_block_invoke_2 + 69
55 AppKit 0x7ff816758b56 __33-[NSApplication runModalSession:]_block_invoke + 78
56 AppKit 0x7ff8165df512 _NSTryRunModal + 100
57 AppKit 0x7ff816758a53 -[NSApplication runModalSession:] + 128
58 dvaui 0x101f1c88e dvaui::ui:S_Dialog::RunModalSession() + 78
59 dvaui 0x101f1cf67 dvaui::ui:S_Dialog::ModalLoop() + 183
60 dvaui 0x101f1c6d7 dvaui::ui:S_Dialog::RunModal() + 39
61 SettingsUI 0x12dc8e887 AME::AMESettingsDlgImp:oDialog(AME::VindUIMode, unsigned short const*, unsigned int) + 855
62 Mezzanine 0x12ac81ca4 MZ::EncodeSettingsUtilities:oAMESettingsDialog(dvacore::classref::InterfaceRef<AME::IAMESettingsDlg, AME::IAMESettingsDlg> const&, dvacore::classref::InterfaceRef<BE::ISequence, BE::ISequence> const&, bool&, bool&, MZ::EncodeSettings&, EncoderHost::AMEWorkAreaType&, dvamediatypes::TickTime&, dvamediatypes::TickTime&, bool, bool&, bool) + 116
63 Mezzanine 0x12ac4c700 MZ:anonymous namespace)::LaunchAMESettingsDlgHelper(dvacore::classref::InterfaceRef<BE::IProject, BE::IProject> const&, dvacore::classref::InterfaceRef<BE::ISequence, BE::ISequence>, dvamediatypes::TickTime const&, std::__1::basic_string<unsigned short, std::__1::char_traits<unsigned short>, dvacore::allocator::STLAllocator<unsigned short> > const&, std::__1::basic_string<unsigned short, std::__1::char_traits<unsigned short>, dvacore::allocator::STLAllocator<unsigned short> >&, bool&, bool&, MZ::EncodeSettings&, EncoderHost::AMEWorkAreaType&, dvamediatypes::TickTime const&, dvamediatypes::TickTime const&, dvamediatypes::TickTime&, dvamediatypes::TickTime&, bool, bool, bool, unsigned int) + 1456
64 Mezzanine 0x12ac4bb04 MZ::EncoderManager::AddSequence(std::__1::basic_string<unsigned short, std::__1::char_traits<unsigned short>, dvacore::allocator::STLAllocator<unsigned short> > const&, std::__1::basic_string<unsigned short, std::__1::char_traits<unsigned short>, dvacore::allocator::STLAllocator<unsigned short> > const&, dvacore::classref::InterfaceRef<BE::IProject, BE::IProject>, dvacore::classref::InterfaceRef<BE::IProject, BE::IProject>, dvacore::classref::InterfaceRef<EncoderHost::IPreset, EncoderHost::IPreset>, dvacore::classref::InterfaceRef<BE::ISequence, BE::ISequence>, dvamediatypes::TickTime const&, std::__1::basic_string<unsigned short, std::__1::char_traits<unsigned short>, dvacore::allocator::STLAllocator<unsigned short> >&, MZ::ExportMediaEncodeType, int (*)(dvacore::classref::InterfaceRef<BE::IProject, BE::IProject> const&, std::__1::basic_string<unsigned short, std::__1::char_traits<unsigned short>, dvacore::allocator::STLAllocator<unsigned short> > const&), void (*)(dvacore::classref::InterfaceRef<BE::IProject, BE::IProject> const&, dvacore::classref::InterfaceRef<BE::ISequence, BE::ISequence> const&, dvacore::classref::InterfaceRef<BE::ISequence, BE::ISequence>&, dvacore::classref::InterfaceRef<BE::IProject, BE::IProject>&), bool, bool) + 1076
65 HSL 0x12f855ed3 HSL:oExportMovieDialog(dvacore::classref::InterfaceRef<BE::ISequence, BE::ISequence>, dvamediatypes::TickTime const&) + 515
66 HandlerTimeline 0x12083f3a8 HandlerTimeline::TimelineViewCommander:nExportMovie(UIF::Command const&) + 120
67 HandlerTimeline 0x12085ccf7 HandlerTimeline::TimelineViewCommander:beyCommand(UIF::Command const&) + 887
68 HandlerTimeline 0x120823950 HandlerTimeline::TimelineView:beyCommand(UIF::Command const&) + 48
69 UIFramework 0x1271982ac UIF::Commander:ostCommandInner(UIF::Command const&, bool&) + 988
70 Frontend 0x103a995db FE::ApplicationErrorManager::ExecuteFunctionAndConvertException(boost::function0<int>) + 43
71 Frontend 0x103a99469 FE::ApplicationErrorManager::ExecuteFunctionWithTopLevelExceptionHandler(boost::function0<int>) + 105
72 UIFramework 0x127197e3f UIF::Commander:ostCommand(UIF::Command const&) + 111
73 UIFramework 0x1272a0e5a UIF::ShortcutManager::TranslateKeyboardEvent(UIF::KeySpec const&, bool, bool) const + 666
74 UIFramework 0x1272a398e UIF::ShortcutManager:ispatchKeyboardEvent(dvaui::ui::KeyboardEvent const&, bool) const + 302
75 UIFramework 0x12737fb29 UIF::TopLevelWindowImpl::UI_DoKeyboardEvent(dvaui::ui::UI_Node*, dvaui::ui::KeyboardEvent const&) + 121
76 dvaui 0x101f74197 dvaui::ui::UI_Node::UI_DispatchKeyboardEventToNode(dvaui::ui::UI_Node*, dvaui::ui::UI_Node*, dvaui::ui::KeyboardEvent const&) + 135
77 dvaui 0x101f777f6 dvaui::ui::UI_Node::UI_DispatchKeyboardEvent(dvaui::ui::UI_Node*, dvaui::ui::KeyboardEvent const&) + 374
78 dvaui 0x101f23556 dvaui::ui:S_Node::UI_DispatchKeyboardEventFromOS(dvaui::ui:S_Event*) + 150
79 dvaui 0x101f27bc9 dvaui::ui:S_Window::UI_DispatchEvent(dvaui::ui:S_Event*) + 89
80 dvaui 0x1019e97c9 int dvacore::config::ErrorManager::ExecuteFunction<bool>(boost::function0<bool>*, bool*) + 41
81 Frontend 0x103a995db FE::ApplicationErrorManager::ExecuteFunctionAndConvertException(boost::function0<int>) + 43
82 Frontend 0x103a99469 FE::ApplicationErrorManager::ExecuteFunctionWithTopLevelExceptionHandler(boost::function0<int>) + 105
83 dvaui 0x1019e968e bool dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<bool>(boost::function0<bool>, bool*) + 94
84 dvaui 0x1019e2d9c bool dvacore::config::ExecuteTopLevelFunction<bool>(boost::function0<bool>, bool*) + 156
85 dvaui 0x101f32467 -[DVAMacPanelWindow performKeyEquivalent:] + 247
86 AppKit 0x7ff816a86301 routeKeyEquivalent + 303
87 AppKit 0x7ff81649ee43 -[NSApplication(NSEvent) sendEvent:] + 1147
88 dvaui 0x101f2fbc5 -[DVAMacApplication sendEvent:] + 613
89 Frontend 0x103a1bb5e -[PremiereCocoaMacApplication sendEvent:] + 334
90 AppKit 0x7ff8167581a7 -[NSApplication _handleEvent:] + 65
91 AppKit 0x7ff81631f93e -[NSApplication run] + 623
92 Frontend 0x103a1de00 FE::MacApplication::RunSelf() + 48
93 Frontend 0x103a5f942 FE::Application::Run(std::__1::basic_string<unsigned short, std::__1::char_traits<unsigned short>, dvacore::allocator::STLAllocator<unsigned short> > const&) + 434
94 Frontend 0x103a22199 FE::AppMain(std::__1::basic_string<unsigned short, std::__1::char_traits<unsigned short>, dvacore::allocator::STLAllocator<unsigned short> > const&, int, void*) + 601
95 Frontend 0x103a23c83 FE::Run(std::__1::basic_string<unsigned short, std::__1::char_traits<unsigned short>, dvacore::allocator::STLAllocator<unsigned short> > const&, int) + 67
96 Adobe Premiere Pro 2022 0x100007592 main + 1970
97 dyld 0x1068ca4fe start + 462

 

[Bsc87]

Not sure if this helps, but here is what I found in the diagnostic report:

Date/Time: 2022-03-23 13:24:24.134 -0700
End time: 2022-03-23 13:25:54.479 -0700
OS Version: macOS 12.2.1 (Build 21D62)
Architecture: x86_64h
Report Version: 35
Incident Identifier: B05BBF14-9E81-4894-AB67-6EE2BAB354E2

Data Source: Microstackshots
Shared Cache: 0939015D-8308-3E69-B095-BD928F835202 slid base address 0x7ff80e2f9000, slide 0xe2f9000

Command: Adobe Premiere Pro 2022
Path: /Applications/Adobe Premiere Pro 2022/Adobe Premiere Pro 2022.app/Contents/MacOS/Adobe Premiere Pro 2022
Identifier: com.adobe.PremierePro.22
Version: 22.2 (22.2)
Team ID: JQ525L2MZD
Architecture: x86_64
PID: 1037

Event: cpu usage
Action taken: none
CPU: 90 seconds cpu time over 90 seconds (100% cpu average), exceeding limit of 50% cpu over 180 seconds
CPU limit: 90s
Limit duration: 180s
CPU used: 90s
CPU duration: 90s
Duration: 90.34s
Duration Sampled: 89.66s
Steps: 162

Hardware model: iMac20,2
Active cpus: 20
HW page size: 4096
VM page size: 4096
Boot args: -v darkwake=0 keepsyms=1 dk.e1000=0

Fan speed: 1070 rpm
Advisory levels: Battery -> 3, User -> 2, ThermalPressure -> 0, Combined -> 2
Free disk space: 764.65 GB/953.67 GB, low space threshold 3072 MB

Heaviest stack for the target process:
92 thread_start + 15 (libsystem_pthread.dylib + 8207) [0x7ff80e61000f]
92 _pthread_start + 125 (libsystem_pthread.dylib + 25844) [0x7ff80e6144f4]
69 ??? [0x20d766aa2]
44 ??? [0x20d6f0bca]
34 ??? [0x20d6efda0]
16 ??? [0x20d6d9f05]
6 ??? [0x20d6cb938]
1 ??? [0x20d6ea0da]

 

[larrythedirtbag]

I don't know a think about Premiere, but I do know a few things about Photoshop and LRC.

* How repeatable is it?
* Does it crash only when encoding?
* What have you changed?
* Adobe does have a log file, you can find it in 'console'. It may be useful.

I'd look at a few things first,
* Low disk? Do you have a second drive to use for cache/temp space?
* Bad ram (check with memtest)
* Corrupt app install (Uninstall and manually clean up prior to reinstall)
* Corrupt OS libraries (least enjoyable solution)

When I moved to Monterey, I had a lot of problems with Adobe products. I ultimately ended up uninstalling everything Adobe. Adobe support wasn't terribly helpful either.

 

[Middleman]

Hey all! I hope this is the correct place to post this! I built my hack a few months ago and everything has been working GREAT. I do video editing in Premiere Pro CC and it was all working, then suddenly about a month ago I began having issues when exporting. Anything video more than a couple minutes long will crash during export. I have checked a ton of forums and have tried all the workarounds and nothing work. I have reinstalled my OS, Adobe CC, tried a bunch of different settings, tried older versions of Premiere Pro, tried the latest version, etc. I even thought maybe the cpu was getting overheated, but it doesn't seem to be the issue either. I'm wondering if it's something in my BIOS or perhaps a kext issue. Below are my specs as well as the crash report. I really appreciate any insight- I'm a total noob, having a ton of fun with the learning process, but still a little illiterate when it comes to some of this stuff.

@Bsc87,

Hi. I looked at your output and noticed you have SIPS protection disabled? That could be causing part of the issue.
You should have it re-enabled if you can. Boot to Recovery Mode and type in csrutil enable and then reboot to
re-enable it.

Other than that I would do a NVRAM clean using the CleanNVRAM tool and also a possible disk permissions
repair with Disk Utility.

And as the others have said, if problems still persist it could likely be due to faulty hardware such as bad RAM or a bad hard drive/SSD (which may need replacing). If you are using Samsung drives you can also check if your drive needs a firmware update. This can be achieved using the Samsung Magician software but it is on Windows.
If problems still persist after that you could try to adjust the speed of your RAM to slower options via BIOS or by disabling the XMP Profile altogether (which has caused problems for some Z490 users before).

Another safe option is maybe to add an extra SSD swap drive for your video work, since Adobe uses quite a fair bit of resources. Having a separate drive should also help with exporting performance and reduces the risk of other apps interfering with the file being processed compared to working on one main drive.