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Is Norton my issue?

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fireguyed

fireguyed

Joined
Feb 8, 2013
Messages
30
Motherboard
Z97X-UD5H
CPU
i7 4790K
Graphics
Radeon RX 580
Mac
  1. iMac
  2. MacBook Pro
Mobile Phone
  1. iOS
I am getting restarts, usually while browsing. The error message is below and usually symantec as the kernal in backtrace. Is symantec/norton my problem?

Thanks

panic(cpu 6 caller 0xffffff80180469aa): Kernel trap at 0xffffff7f98adbe92, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0x0000000000000000, CR3: 0x000000029ddd108a, CR4: 0x00000000001626e0
RAX: 0x000000000400090a, RBX: 0xffffff807b4cbdb8, RCX: 0xffffff7f98b84ca0, RDX: 0x0000000000000000
RSP: 0xffffff83d352b660, RBP: 0xffffff83d352b6a0, RSI: 0xffffff805d60f620, RDI: 0xffffff806eabb6a0
R8: 0xffffff808d272150, R9: 0xffffffa3fb68a008, R10: 0x000000000000001a, R11: 0xffffff7f98ad9fdc
R12: 0x0000000000000000, R13: 0xffffff7f98b82c78, R14: 0xffffff807b4cbdd0, R15: 0xffffff808d272148
RFL: 0x0000000000010286, RIP: 0xffffff7f98adbe92, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x0000000000000000, Error code: 0x0000000000000002, Fault CPU: 0x6, PL: 0, VF: 0

Backtrace (CPU 6), Frame : Return Address
0xffffff83d352b0c0 : 0xffffff8017f1a65d
0xffffff83d352b110 : 0xffffff8018054a75
0xffffff83d352b150 : 0xffffff80180465fe
0xffffff83d352b1a0 : 0xffffff8017ec0a40
0xffffff83d352b1c0 : 0xffffff8017f19d27
0xffffff83d352b2c0 : 0xffffff8017f1a117
0xffffff83d352b310 : 0xffffff80186c1a6c
0xffffff83d352b380 : 0xffffff80180469aa
0xffffff83d352b500 : 0xffffff80180466a8
0xffffff83d352b550 : 0xffffff8017ec0a40
0xffffff83d352b570 : 0xffffff7f98adbe92
0xffffff83d352b6a0 : 0xffffff7f98ae4c91
0xffffff83d352b730 : 0xffffff7f98ad3e52
0xffffff83d352b870 : 0xffffff7f98adb653
0xffffff83d352b890 : 0xffffff7f98acd7ac
0xffffff83d352b8f0 : 0xffffff7f98ac8a69
0xffffff83d352b930 : 0xffffff7f98ac76f5
0xffffff83d352b980 : 0xffffff7f98abfa4d
0xffffff83d352b9d0 : 0xffffff7f98e023e7
0xffffff83d352bc30 : 0xffffff7f98e0202c
0xffffff83d352bc70 : 0xffffff80184ffb06
0xffffff83d352bcd0 : 0xffffff80184d3266
0xffffff83d352bdf0 : 0xffffff80184a7eac
0xffffff83d352be20 : 0xffffff80184a14a0
0xffffff83d352bee0 : 0xffffff80184a1260
0xffffff83d352bf40 : 0xffffff8018584be7
0xffffff83d352bfa0 : 0xffffff8017ec1206
Kernel Extensions in backtrace:
com.symantec.SymXIPS(9.0.1)[57E63AE5-3611-3888-AB74-1498668DA171]@0xffffff7f98abd000->0xffffff7f98b87fff
com.symantec.ips.kext(9.0.5)[21A4DD01-7EE5-3D16-AD46-DF25ABD8F5E1]@0xffffff7f98df9000->0xffffff7f98e03fff
dependency: com.symantec.internetSecurity.kext(9.0.6)[02571074-AEC2-3B88-AF1E-420DFB864A1F]@0xffffff7f98d8a000
dependency: com.symantec.SymXIPS(9.0.1)[57E63AE5-3611-3888-AB74-1498668DA171]@0xffffff7f98abd000

BSD process name corresponding to current thread: Google Chrome He
Boot args: dart=0

Mac OS version:
19H2

Kernel version:
Darwin Kernel Version 19.6.0: Mon Aug 31 22:12:52 PDT 2020; root:xnu-6153.141.2~1/RELEASE_X86_64
Kernel UUID: 05D51A3D-3A87-3FF0-98C3-9CF3827A3EDD
Kernel slide: 0x0000000017c00000
Kernel text base: 0xffffff8017e00000
__HIB text base: 0xffffff8017d00000
System model name: iMac14,2 (Mac-27ADBB7B4CEE8E61)
System shutdown begun: NO
Panic diags file available: YES (0x0)

System uptime in nanoseconds: 509182089679407
last loaded kext at 453475995209706: @filesystems.msdosfs 1.10 (addr 0xffffff7f9d60f000, size 69632)
loaded kexts:
org.virtualbox.kext.VBoxNetAdp 6.0.0
org.virtualbox.kext.VBoxNetFlt 6.0.0
org.virtualbox.kext.VBoxUSB 6.0.0
org.virtualbox.kext.VBoxDrv 6.0.0
com.Cycling74.driver.Soundflower 2
com.insanelymac.AtherosE2200Ethernet 2.3.0
com.symantec.ips.kext 9.0.5
com.symantec.nfm.kext 9.0.2
ru.joedm.SMCSuperIO 1.1.4
com.symantec.internetSecurity.kext 9.0.6
org.rehabman.driver.FakePCIID.XHCIMux 1.3.15
org.rehabman.driver.FakePCIID 1.3.15
net.osx86.kexts.GenericUSBXHCI 1.2.11
as.vit9696.SMCProcessor 1.1.4
as.vit9696.VirtualSMC 1.1.4
as.vit9696.WhateverGreen 1.4.0
as.vit9696.Lilu 1.4.5
com.rehabman.driver.USBInjectAll 0.7.1
com.symantec.SymXIPS 9.0.1
@filesystems.msdosfs 1.10
@fileutil 20.036.15
@filesystems.autofs 3.0
>!AUpstreamUserClient 3.6.8
>!AMCCSControl 1.14
@kext.AMDFramebuffer 3.1.0
>!AHDAHardwareConfigDriver 283.15
>!AHDA 283.15
@kext.AMDRadeonServiceManager 3.1.0
@kext.AMDRadeonX4000 3.1.0
>!AGraphicsDevicePolicy 5.2.6
@AGDCPluginDisplayMetrics 5.2.6
|CSR!BHost!CUSBTransport 7.0.6f7
>!AHV 1
|IOUserEthernet 1.0.1
|IO!BSerialManager 7.0.6f7
>pmtelemetry 1
@Dont_Steal_Mac_OS_X 7.0.0
>!A!IHD5000Graphics 14.0.7
>ACPI_SMC_PlatformPlugin 1.0.0
@kext.AMD9500!C 3.1.0
>AudioAUUC 1.70
>!A!IFramebufferAzul 14.0.7
>eficheck 1
>!AGFXHDA 100.1.429
>!A!ISlowAdaptiveClocking 4.0.0
>!AFIVRDriver 4.1.0
>!A16X50ACPI 3.2
|IOUSBAttachedSCSI 1.1.6
@private.KextAudit 1.0
>MaxTranserSizeOverrideDriver 489.120.1
|SCSITaskUserClient 422.120.3
>!AFileSystemDriver 3.0.1
@filesystems.apfs 1412.141.1
>!AVirtIO 1.0
@filesystems.hfs.kext 522.100.5
@!AFSCompression.!AFSCompressionTypeDataless 1.0.0d1
@BootCache 40
@!AFSCompression.!AFSCompressionTypeZlib 1.0.0
>!AAHCIPort 341.140.1
>AirPort.BrcmNIC 1400.1.1
>!ULegacyHub 900.4.2
>!AACPIButtons 6.1
>!AHPET 1.8
>!ARTC 2.0
>!ASMBIOS 2.1
>!AAPIC 1.7
$!AImage4 1
@nke.applicationfirewall 303
$TMSafetyNet 8
@!ASystemPolicy 2.0.0
|EndpointSecurity 1
|IOUSBUserClient 900.4.2
@kext.triggers 1.0
>!ASMBus!C 1.0.18d1
|IOSMBus!F 1.1
>DspFuncLib 283.15
@kext.OSvKernDSPLib 529
@kext.AMDRadeonX4000HWLibs 1.0
@kext.AMDRadeonX4000HWServices 3.1.0
>!AGraphicsControl 5.2.6
|IO!BHost!CUSBTransport 7.0.6f7
|IO!BHost!CTransport 7.0.6f7
|IOAVB!F 850.1
|IO!B!F 7.0.6f7
|IO!BPacketLogger 7.0.6f7
>!AHDA!C 283.15
|IOHDA!F 283.15
@!AGPUWrangler 5.2.6
>IOPlatformPluginLegacy 1.0.0
>IOPlatformPlugin!F 6.0.0d8
@kext.AMDSupport 3.1.0
>!ASMBusPCI 1.0.14d1
@!AGraphicsDeviceControl 5.2.6
|IOAccelerator!F2 438.7.3
|IONDRVSupport 576.1
|IOGraphics!F 576.1
|IOSlowAdaptiveClocking!F 1.0.0
>!A16X50Serial 3.2
@plugin.IOgPTPPlugin 840.3
|IOEthernetAVB!C 1.1.0
|IOUSBMass!SClass 4.0.4
>!UComposite 900.4.2
>usb.IOUSBHostHIDDevice 1.2
>!UAudio 323.4
>usb.cdc 5.0.0
>usb.networking 5.0.0
>usb.!UHostCompositeDevice 1.2
>usb.!UHub 1.2
|IOSCSIMultimediaCommandsDevice 422.120.3
|IOBD!S!F 1.8
|IODVD!S!F 1.8
|IOCD!S!F 1.8
>!AXsanScheme 3
|IOAHCISerialATAPI 268
|IOAudio!F 300.2
@vecLib.kext 1.2.0
|IOSerial!F 11
|IONVMe!F 2.1.0
|IOSurface 269.11
@filesystems.hfs.encodings.kext 1
>usb.!UEHCIPCI 1.2
>usb.!UEHCI 1.2
|IOAHCI!F 290.0.1
|IO80211!F 1200.12.2b1
>mDNSOffloadUserClient 1.0.1b8
>corecapture 1.0.4
>!A!ILpssGspi 3.0.60
|IOSkywalk!F 1
>usb.!UXHCIPCI 1.2
>usb.!UXHCI 1.2
>usb.!UHostPacketFilter 1.0
|IOUSB!F 900.4.2
>!AEFINVRAM 2.1
>!AEFIRuntime 2.1
|IOHID!F 2.0.0
$quarantine 4
$sandbox 300.0
@kext.!AMatch 1.0.0d1
>DiskImages 493.0.0
>!AFDEKeyStore 28.30
>!AEffaceable!S 1.0
>!ASSE 1.0
>!AKeyStore 2
>!UTDM 489.120.1
|IOSCSIBlockCommandsDevice 422.120.3
>!ACredentialManager 1.0
>KernelRelayHost 1
>!ASEPManager 1.0.1
>IOSlaveProcessor 1
|IOUSBMass!SDriver 157.140.1
|IOSCSIArchitectureModel!F 422.120.3
|IO!S!F 2.1
|IOUSBHost!F 1.2
>!UHostMergeProperties 1.2
>usb.!UCommon 1.0
>!ABusPower!C 1.0
|CoreAnalytics!F 1
>!AMobileFileIntegrity 1.0.5
@kext.CoreTrust 1
|IOTimeSync!F 840.3
|IONetworking!F 3.4
|IOReport!F 47
>!AACPIPlatform 6.1
>!ASMC 3.1.9
>watchdog 1
|IOPCI!F 2.9
|IOACPI!F 1.4
@kec.pthread 1
@kec.corecrypto 1.0
@kec.Libm 1
 
Build 2 w/Radeon RX 580 8GB
GA-Z97X-UD5H |  i7 4790K |  Radeon Other
fireguyed said:
I am getting restarts, usually while browsing. The error message is below and usually symantec as the kernal in backtrace. Is symantec/norton my problem?

Thanks

panic(cpu 6 caller 0xffffff80180469aa): Kernel trap at 0xffffff7f98adbe92, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0x0000000000000000, CR3: 0x000000029ddd108a, CR4: 0x00000000001626e0
RAX: 0x000000000400090a, RBX: 0xffffff807b4cbdb8, RCX: 0xffffff7f98b84ca0, RDX: 0x0000000000000000
RSP: 0xffffff83d352b660, RBP: 0xffffff83d352b6a0, RSI: 0xffffff805d60f620, RDI: 0xffffff806eabb6a0
R8: 0xffffff808d272150, R9: 0xffffffa3fb68a008, R10: 0x000000000000001a, R11: 0xffffff7f98ad9fdc
R12: 0x0000000000000000, R13: 0xffffff7f98b82c78, R14: 0xffffff807b4cbdd0, R15: 0xffffff808d272148
RFL: 0x0000000000010286, RIP: 0xffffff7f98adbe92, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x0000000000000000, Error code: 0x0000000000000002, Fault CPU: 0x6, PL: 0, VF: 0

Backtrace (CPU 6), Frame : Return Address
0xffffff83d352b0c0 : 0xffffff8017f1a65d
0xffffff83d352b110 : 0xffffff8018054a75
0xffffff83d352b150 : 0xffffff80180465fe
0xffffff83d352b1a0 : 0xffffff8017ec0a40
0xffffff83d352b1c0 : 0xffffff8017f19d27
0xffffff83d352b2c0 : 0xffffff8017f1a117
0xffffff83d352b310 : 0xffffff80186c1a6c
0xffffff83d352b380 : 0xffffff80180469aa
0xffffff83d352b500 : 0xffffff80180466a8
0xffffff83d352b550 : 0xffffff8017ec0a40
0xffffff83d352b570 : 0xffffff7f98adbe92
0xffffff83d352b6a0 : 0xffffff7f98ae4c91
0xffffff83d352b730 : 0xffffff7f98ad3e52
0xffffff83d352b870 : 0xffffff7f98adb653
0xffffff83d352b890 : 0xffffff7f98acd7ac
0xffffff83d352b8f0 : 0xffffff7f98ac8a69
0xffffff83d352b930 : 0xffffff7f98ac76f5
0xffffff83d352b980 : 0xffffff7f98abfa4d
0xffffff83d352b9d0 : 0xffffff7f98e023e7
0xffffff83d352bc30 : 0xffffff7f98e0202c
0xffffff83d352bc70 : 0xffffff80184ffb06
0xffffff83d352bcd0 : 0xffffff80184d3266
0xffffff83d352bdf0 : 0xffffff80184a7eac
0xffffff83d352be20 : 0xffffff80184a14a0
0xffffff83d352bee0 : 0xffffff80184a1260
0xffffff83d352bf40 : 0xffffff8018584be7
0xffffff83d352bfa0 : 0xffffff8017ec1206
Kernel Extensions in backtrace:
com.symantec.SymXIPS(9.0.1)[57E63AE5-3611-3888-AB74-1498668DA171]@0xffffff7f98abd000->0xffffff7f98b87fff
com.symantec.ips.kext(9.0.5)[21A4DD01-7EE5-3D16-AD46-DF25ABD8F5E1]@0xffffff7f98df9000->0xffffff7f98e03fff
dependency: com.symantec.internetSecurity.kext(9.0.6)[02571074-AEC2-3B88-AF1E-420DFB864A1F]@0xffffff7f98d8a000
dependency: com.symantec.SymXIPS(9.0.1)[57E63AE5-3611-3888-AB74-1498668DA171]@0xffffff7f98abd000

BSD process name corresponding to current thread: Google Chrome He
Boot args: dart=0

Mac OS version:
19H2

Kernel version:
Darwin Kernel Version 19.6.0: Mon Aug 31 22:12:52 PDT 2020; root:xnu-6153.141.2~1/RELEASE_X86_64
Kernel UUID: 05D51A3D-3A87-3FF0-98C3-9CF3827A3EDD
Kernel slide: 0x0000000017c00000
Kernel text base: 0xffffff8017e00000
__HIB text base: 0xffffff8017d00000
System model name: iMac14,2 (Mac-27ADBB7B4CEE8E61)
System shutdown begun: NO
Panic diags file available: YES (0x0)

System uptime in nanoseconds: 509182089679407
last loaded kext at 453475995209706: @filesystems.msdosfs 1.10 (addr 0xffffff7f9d60f000, size 69632)
loaded kexts:
org.virtualbox.kext.VBoxNetAdp 6.0.0
org.virtualbox.kext.VBoxNetFlt 6.0.0
org.virtualbox.kext.VBoxUSB 6.0.0
org.virtualbox.kext.VBoxDrv 6.0.0
com.Cycling74.driver.Soundflower 2
com.insanelymac.AtherosE2200Ethernet 2.3.0
com.symantec.ips.kext 9.0.5
com.symantec.nfm.kext 9.0.2
ru.joedm.SMCSuperIO 1.1.4
com.symantec.internetSecurity.kext 9.0.6
org.rehabman.driver.FakePCIID.XHCIMux 1.3.15
org.rehabman.driver.FakePCIID 1.3.15
net.osx86.kexts.GenericUSBXHCI 1.2.11
as.vit9696.SMCProcessor 1.1.4
as.vit9696.VirtualSMC 1.1.4
as.vit9696.WhateverGreen 1.4.0
as.vit9696.Lilu 1.4.5
com.rehabman.driver.USBInjectAll 0.7.1
com.symantec.SymXIPS 9.0.1
@filesystems.msdosfs 1.10
@fileutil 20.036.15
@filesystems.autofs 3.0
>!AUpstreamUserClient 3.6.8
>!AMCCSControl 1.14
@kext.AMDFramebuffer 3.1.0
>!AHDAHardwareConfigDriver 283.15
>!AHDA 283.15
@kext.AMDRadeonServiceManager 3.1.0
@kext.AMDRadeonX4000 3.1.0
>!AGraphicsDevicePolicy 5.2.6
@AGDCPluginDisplayMetrics 5.2.6
|CSR!BHost!CUSBTransport 7.0.6f7
>!AHV 1
|IOUserEthernet 1.0.1
|IO!BSerialManager 7.0.6f7
>pmtelemetry 1
@Dont_Steal_Mac_OS_X 7.0.0
>!A!IHD5000Graphics 14.0.7
>ACPI_SMC_PlatformPlugin 1.0.0
@kext.AMD9500!C 3.1.0
>AudioAUUC 1.70
>!A!IFramebufferAzul 14.0.7
>eficheck 1
>!AGFXHDA 100.1.429
>!A!ISlowAdaptiveClocking 4.0.0
>!AFIVRDriver 4.1.0
>!A16X50ACPI 3.2
|IOUSBAttachedSCSI 1.1.6
@private.KextAudit 1.0
>MaxTranserSizeOverrideDriver 489.120.1
|SCSITaskUserClient 422.120.3
>!AFileSystemDriver 3.0.1
@filesystems.apfs 1412.141.1
>!AVirtIO 1.0
@filesystems.hfs.kext 522.100.5
@!AFSCompression.!AFSCompressionTypeDataless 1.0.0d1
@BootCache 40
@!AFSCompression.!AFSCompressionTypeZlib 1.0.0
>!AAHCIPort 341.140.1
>AirPort.BrcmNIC 1400.1.1
>!ULegacyHub 900.4.2
>!AACPIButtons 6.1
>!AHPET 1.8
>!ARTC 2.0
>!ASMBIOS 2.1
>!AAPIC 1.7
$!AImage4 1
@nke.applicationfirewall 303
$TMSafetyNet 8
@!ASystemPolicy 2.0.0
|EndpointSecurity 1
|IOUSBUserClient 900.4.2
@kext.triggers 1.0
>!ASMBus!C 1.0.18d1
|IOSMBus!F 1.1
>DspFuncLib 283.15
@kext.OSvKernDSPLib 529
@kext.AMDRadeonX4000HWLibs 1.0
@kext.AMDRadeonX4000HWServices 3.1.0
>!AGraphicsControl 5.2.6
|IO!BHost!CUSBTransport 7.0.6f7
|IO!BHost!CTransport 7.0.6f7
|IOAVB!F 850.1
|IO!B!F 7.0.6f7
|IO!BPacketLogger 7.0.6f7
>!AHDA!C 283.15
|IOHDA!F 283.15
@!AGPUWrangler 5.2.6
>IOPlatformPluginLegacy 1.0.0
>IOPlatformPlugin!F 6.0.0d8
@kext.AMDSupport 3.1.0
>!ASMBusPCI 1.0.14d1
@!AGraphicsDeviceControl 5.2.6
|IOAccelerator!F2 438.7.3
|IONDRVSupport 576.1
|IOGraphics!F 576.1
|IOSlowAdaptiveClocking!F 1.0.0
>!A16X50Serial 3.2
@plugin.IOgPTPPlugin 840.3
|IOEthernetAVB!C 1.1.0
|IOUSBMass!SClass 4.0.4
>!UComposite 900.4.2
>usb.IOUSBHostHIDDevice 1.2
>!UAudio 323.4
>usb.cdc 5.0.0
>usb.networking 5.0.0
>usb.!UHostCompositeDevice 1.2
>usb.!UHub 1.2
|IOSCSIMultimediaCommandsDevice 422.120.3
|IOBD!S!F 1.8
|IODVD!S!F 1.8
|IOCD!S!F 1.8
>!AXsanScheme 3
|IOAHCISerialATAPI 268
|IOAudio!F 300.2
@vecLib.kext 1.2.0
|IOSerial!F 11
|IONVMe!F 2.1.0
|IOSurface 269.11
@filesystems.hfs.encodings.kext 1
>usb.!UEHCIPCI 1.2
>usb.!UEHCI 1.2
|IOAHCI!F 290.0.1
|IO80211!F 1200.12.2b1
>mDNSOffloadUserClient 1.0.1b8
>corecapture 1.0.4
>!A!ILpssGspi 3.0.60
|IOSkywalk!F 1
>usb.!UXHCIPCI 1.2
>usb.!UXHCI 1.2
>usb.!UHostPacketFilter 1.0
|IOUSB!F 900.4.2
>!AEFINVRAM 2.1
>!AEFIRuntime 2.1
|IOHID!F 2.0.0
$quarantine 4
$sandbox 300.0
@kext.!AMatch 1.0.0d1
>DiskImages 493.0.0
>!AFDEKeyStore 28.30
>!AEffaceable!S 1.0
>!ASSE 1.0
>!AKeyStore 2
>!UTDM 489.120.1
|IOSCSIBlockCommandsDevice 422.120.3
>!ACredentialManager 1.0
>KernelRelayHost 1
>!ASEPManager 1.0.1
>IOSlaveProcessor 1
|IOUSBMass!SDriver 157.140.1
|IOSCSIArchitectureModel!F 422.120.3
|IO!S!F 2.1
|IOUSBHost!F 1.2
>!UHostMergeProperties 1.2
>usb.!UCommon 1.0
>!ABusPower!C 1.0
|CoreAnalytics!F 1
>!AMobileFileIntegrity 1.0.5
@kext.CoreTrust 1
|IOTimeSync!F 840.3
|IONetworking!F 3.4
|IOReport!F 47
>!AACPIPlatform 6.1
>!ASMC 3.1.9
>watchdog 1
|IOPCI!F 2.9
|IOACPI!F 1.4
@kec.pthread 1
@kec.corecrypto 1.0
@kec.Libm 1
Click to expand...
have you tried to remove it?
 
fireguyed said:
Not yet, I didn't want to get rid of the protection if that wasn't the issue. I figured I'd ask to see if someone who knows how to read the error reports could let me know.
Click to expand...
looking at your kernel error looks like norton is an issue

I used to use Norton on windows back in the day, many moons ago, then it got really rubbish and bloated and gave it up

probably best to either see if there is an update or better still remove it :)
 
Feartech said:
looking at your kernel error looks like norton is an issue

I used to use Norton on windows back in the day, many moons ago, then it got really rubbish and bloated and gave it up

probably best to either see if there is an update or better still remove it :)
Click to expand...
Thanks. I disabled it right before I put up the post and (s0far) haven't had a restart
 
Build 2 w/Radeon RX 580 8GB
GA-Z97X-UD5H |  i7 4790K |  Radeon Other
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