How to Fix iMessage

[jaymonkey]

.... There is no step 8 and 9 in section 5e.....

@Draven,

Try refreshing your browser cache, I updated Section-5e last week with a new 12 step fail safe method.

Cheers
Jay

 

[heddhunter]

My hack had been working perfectly for a long time, but iMessage started showing the "contact customer support, here's a code" message a few days ago. I used the website to have them call me. They called back within a few seconds, and after a minute or two I was connected to a really friendly guy who sorted it all out quickly. Total time under 5 minutes. They did not ask for my serial #, although I have a real Macbook anyway. Anyway, if you're getting that message, call Apple. They'll sort you out.

 

[VioletDragon]

i had this issue and how i fixed it was by changing my Serial Number and using a Genuine Serial Number i took it off my sisters iMac 2013 as she never uses it and i changed my SMBIOS and made sure the UUID matches the System Diffintion and by doing this my iMessage and FaceTime worked straight away after putting FileNVRAM in my extra modules and bam it worked for me

 

[Draven]

@Draven,

Try refreshing your browser cache, I updated Section-5e last week with a new 12 step fail safe method.

Cheers
Jay

Ah, there we go.

I did all the steps, nothing needed to be changed and it's still giving the error "so and so is not registered with iMessage".

 

[jaymonkey]

Ah, there we go.

I did all the steps, nothing needed to be changed and it's still giving the error "so and so is not registered with iMessage".

@Draven,

That still sounds like a iMessage packet authentication issue, check your console log and see if there are iChat/iMessage authentication errors, if so the contacts will be red. This problem is always caused by an invalid or miss-matched ID, OSX S/N, SystemType, Invalid UUID / MLB / ROM. recheck that all are correct and persistent if not you must resolve that issue. I'm sure you will find something is invalid.

Once your happy perform all of Step 4 followed by Step 5e

Good Luck
Cheers
Jay

 

[Draven]

@Draven,

That still sounds like a iMessage packet authentication issue, check your console log and see if there are iChat/iMessage authentication errors, if so the contacts will be red. This problem is always caused by an invalid or miss-matched ID, OSX S/N, SystemType, Invalid UUID / MLB / ROM. recheck that all are correct and persistent if not you must resolve that issue. I'm sure you will find something is invalid.

Once your happy perform all of Step 4 followed by Step 5e

Good Luck
Cheers
Jay

The I am using the SystemDef 13,1, MLB & ROM are the same on reboot, NVRAM UUID matches system-id, S/N is valid.

Here is the console log when I open iMessage:

9/18/14 7:59:29.175 AM xpcd[204]: Info.plist does not contain an XPCService dictionary: /System/Library/Frameworks/Security.framework/XPCServices/SecurityAgent.xpc
9/18/14 7:59:30.188 AM Messages[431]: Chat history path /Users/My_USER/Library/Containers/com.apple.iChat/Data/Library/Messages/Archive Status: 3 totalExpected: 147 countProcessed: 146, forcing an import.
9/18/14 7:59:30.489 AM xpcd[25]: Info.plist does not contain an XPCService dictionary: /System/Library/Frameworks/Security.framework/XPCServices/SecurityAgent.xpc
9/18/14 7:59:30.551 AM xpcd[204]: Info.plist does not contain an XPCService dictionary: /System/Library/Frameworks/Security.framework/XPCServices/SecurityAgent.xpc
9/18/14 7:59:30.752 AM VDCAssistant[435]: AVF encoder error: fail to create accelerator instance 
9/18/14 7:59:30.912 AM xpcd[204]: Info.plist does not contain an XPCService dictionary: /System/Library/Frameworks/Security.framework/XPCServices/SecurityAgent.xpc
9/18/14 7:59:31.048 AM xpcd[204]: Info.plist does not contain an XPCService dictionary: /System/Library/Frameworks/Security.framework/XPCServices/SecurityAgent.xpc
9/18/14 7:59:31.050 AM com.apple.SecurityServer[14]: Killing auth hosts
9/18/14 7:59:31.050 AM com.apple.SecurityServer[14]: Session 100012 destroyed
9/18/14 7:59:31.062 AM com.apple.SecurityServer[14]: Session 100018 created
9/18/14 7:59:31.074 AM xpcd[204]: Info.plist does not contain an XPCService dictionary: /System/Library/Frameworks/Security.framework/XPCServices/SecurityAgent.xpc
9/18/14 7:59:31.104 AM xpcd[204]: Info.plist does not contain an XPCService dictionary: /System/Library/Frameworks/Security.framework/XPCServices/SecurityAgent.xpc
9/18/14 7:59:36.514 AM soagent[231]: BUG in libdispatch: 13C64 - 2899 - 0x4
9/18/14 7:59:36.763 AM secd[226]: *** LOG MESSAGE QUOTA EXCEEDED - SOME MESSAGES FROM THIS PROCESS HAVE BEEN DISCARDED ***

It asks for my password, I type it in and this is added to the console log:

9/18/14 8:00:30.101 AM xpcd[204]: Info.plist does not contain an XPCService dictionary: /System/Library/Frameworks/Security.framework/XPCServices/SecurityAgent.xpc
9/18/14 8:00:37.044 AM secd[226]: *** LOG MESSAGE QUOTA EXCEEDED - SOME MESSAGES FROM THIS PROCESS HAVE BEEN DISCARDED ***
9/18/14 8:00:41.000 AM kernel[0]: considerRebuildOfPrelinkedKernel com.apple.kext.AppleEFINVRAM triggered rebuild
9/18/14 8:00:41.492 AM xpcd[204]: Info.plist does not contain an XPCService dictionary: /System/Library/Frameworks/Security.framework/XPCServices/SecurityAgent.xpc
9/18/14 8:00:41.813 AM syncdefaultsd[455]: *** -[IADomainCache init]: IA domains cache couldn't be read.
9/18/14 8:00:41.813 AM syncdefaultsd[455]: -[IAPluginManager allAListPlugins] [546] -- *** warning: we're on the slow path.
9/18/14 8:00:43.604 AM syncdefaultsd[455]: -[IAPluginManager allAListPlugins] [546] -- *** warning: we're on the slow path.
9/18/14 8:00:46.702 AM xpcd[204]: Info.plist does not contain an XPCService dictionary: /System/Library/Frameworks/Security.framework/XPCServices/SecurityAgent.xpc
9/18/14 8:00:46.735 AM com.apple.SecurityServer[14]: Session 100019 created
9/18/14 8:01:06.160 AM mds[91]: (Normal) Volume: volume:0x7fd00109b000 ********** Bootstrapped Creating a default store:0 SpotLoc:(null) SpotVerLoc:(null) occlude:0 /Volumes/firmwaresyncd.3oNjyz
9/18/14 8:01:08.308 AM xpcd[204]: Info.plist does not contain an XPCService dictionary: /System/Library/Frameworks/Security.framework/XPCServices/SecurityAgent.xpc
9/18/14 8:01:08.398 AM icbaccountsd[450]: -[ICBLocalDictionary discoverLocalIAAccounts]: Unknown high level account: com.apple.account.mail - 704A0633-413D-48AD-884E-6EDF8B9C500C
9/18/14 8:01:08.398 AM icbaccountsd[450]: -[ICBLocalDictionary discoverLocalIAAccounts]: Unknown high level account: com.apple.account.google - F3A974D0-74AB-493F-9025-ECA7140997F9
9/18/14 8:01:08.444 AM icbaccountsd[450]: -[ICBSyncOperation mergeLocalChanges:]: Got the following deleted accounts: {
}
9/18/14 8:01:08.444 AM icbaccountsd[450]: -[ICBSyncOperation mergeLocalChanges:]: Looking for UUID: 8C18AB1E-789C-4C70-A5E8-47BAFDA8A6ED from remote key: ee2a2d22394a1b8c4caee67c5a80d4dc24b47d5
9/18/14 8:01:08.444 AM icbaccountsd[450]: -[ICBSyncOperation mergeLocalChanges:]: Account not found during local discovery, however was not found in list of deleted accounts, will not delete: ee2a2d22394a1b8c4caee67c5a80d4dc24b47d5
9/18/14 8:01:08.444 AM icbaccountsd[450]: -[ICBSyncOperation mergeLocalChanges:]: Got the following deleted accounts: {
}
9/18/14 8:01:08.444 AM icbaccountsd[450]: -[ICBSyncOperation mergeLocalChanges:]: Looking for UUID: (null) from remote key: 9bf5f056b2a3d4a8a66df89a7ac178dbead846
9/18/14 8:01:08.444 AM icbaccountsd[450]: -[ICBSyncOperation mergeLocalChanges:]: Account not found during local discovery, however was not found in list of deleted accounts, will not delete: 9bf5f056b2a3d4a8a66df89a7ac178dbead846
9/18/14 8:01:08.444 AM icbaccountsd[450]: -[ICBSyncOperation mergeLocalChanges:]: Got the following deleted accounts: {
}
9/18/14 8:01:08.445 AM icbaccountsd[450]: -[ICBSyncOperation mergeLocalChanges:]: Looking for UUID: 43669329-2E2C-4166-96A2-4F6A6489698C from remote key: 189c71bfe529788fb61f46afd0dbdae72eb1c3f
9/18/14 8:01:08.445 AM icbaccountsd[450]: -[ICBSyncOperation mergeLocalChanges:]: Account not found during local discovery, however was not found in list of deleted accounts, will not delete: 189c71bfe529788fb61f46afd0dbdae72eb1c3f
9/18/14 8:01:08.445 AM icbaccountsd[450]: -[ICBSyncOperation mergeLocalChanges:]: Got the following deleted accounts: {
}
9/18/14 8:01:08.445 AM icbaccountsd[450]: -[ICBSyncOperation mergeLocalChanges:]: Looking for UUID: B0826359-EC60-42FF-B783-F74538FA4D91 from remote key: 526671bedfee18699bc6a079426ded332f00
9/18/14 8:01:08.445 AM icbaccountsd[450]: -[ICBSyncOperation mergeLocalChanges:]: Account not found during local discovery, however was not found in list of deleted accounts, will not delete: 526671bedfee18699bc6a079426ded332f00
9/18/14 8:01:08.447 AM icbaccountsd[450]: -[ICBLocalDictionary writeLocalMapping:]: Status: Writing out local mapping to disk
9/18/14 8:01:08.448 AM icbaccountsd[450]: -[ICBLocalDictionary writeLocalMapping:]: Status: Ending writing out local mapping to disk
9/18/14 8:01:08.448 AM icbaccountsd[450]: -[ICBRemoteDictionary writeDevices]: Status: Writing out of devices
9/18/14 8:01:08.448 AM icbaccountsd[450]: -[ICBRemoteDictionary writeDevices]: Status: Ending writing out of device
9/18/14 8:01:29.465 AM xpcd[204]: Info.plist does not contain an XPCService dictionary: /System/Library/Frameworks/Security.framework/XPCServices/SecurityAgent.xpc
9/18/14 8:01:29.487 AM com.apple.SecurityServer[14]: Session 100020 created
9/18/14 8:01:34.673 AM xpcd[204]: Info.plist does not contain an XPCService dictionary: /System/Library/Frameworks/Security.framework/XPCServices/SecurityAgent.xpc
9/18/14 8:01:38.036 AM secd[226]: *** LOG MESSAGE QUOTA EXCEEDED - SOME MESSAGES FROM THIS PROCESS HAVE BEEN DISCARDED ***
9/18/14 8:02:00.068 AM com.apple.SecurityServer[14]: Killing auth hosts
9/18/14 8:02:00.068 AM com.apple.SecurityServer[14]: Session 100019 destroyed
9/18/14 8:02:04.632 AM xpcd[204]: Info.plist does not contain an XPCService dictionary: /System/Library/Frameworks/Security.framework/XPCServices/SecurityAgent.xpc
9/18/14 8:02:06.091 AM com.apple.SecurityServer[14]: Session 100021 created
9/18/14 8:02:30.350 AM com.apple.launchd.peruser.501[178]: (com.apple.mdworker.shared.01000000-0000-0000-0000-000000000000[396]) Exited with code: 255
9/18/14 8:02:38.708 AM com.apple.SecurityServer[14]: Killing auth hosts
9/18/14 8:02:38.708 AM com.apple.SecurityServer[14]: Session 100020 destroyed
9/18/14 8:02:39.044 AM secd[226]: *** LOG MESSAGE QUOTA EXCEEDED - SOME MESSAGES FROM THIS PROCESS HAVE BEEN DISCARDED ***
9/18/14 8:02:50.040 AM com.apple.launchd.peruser.501[178]: (com.apple.mdworker.shared.04000000-0000-0000-0000-000000000000[393]) Exited with code: 255
9/18/14 8:02:51.670 AM com.apple.launchd.peruser.501[178]: (com.getdropbox.dropbox.22736[261]) Exited: Killed: 9
9/18/14 8:02:52.271 AM WindowServer[148]: CGXSetWindowListSystemAlpha: Invalid window 97 (index 0/1)
9/18/14 8:02:52.271 AM WindowServer[148]: CGXSetWindowListSystemAlpha: Invalid window 98 (index 0/1)
9/18/14 8:02:52.565 AM Dropbox[475]: PyObjCPointer created: at 0xa7bfc88 of type {OpaqueJSContext=}
9/18/14 8:02:54.390 AM Dropbox[475]: ICARegisterForEventNotification-Has been deprecated since 10.5.  Calls to this function in the future may crash this application.  Please move to ImageCaptureCore

I am not sure what kind of error I am looking for.

 

[jaymonkey]

Here is the console log when I open iMessage:

9/18/14 7:59:29.175 AM xpcd[204]: Info.plist does not contain an XPCService dictionary: /System/Library/Frameworks/Security.framework/XPCServices/SecurityAgent.xpc
9/18/14 7:59:30.188 AM Messages[431]: Chat history path /Users/My_USER/Library/Containers/com.apple.iChat/Data/Library/Messages/Archive Status: 3 totalExpected: 147 countProcessed: 146, forcing an import.
9/18/14 7:59:30.489 AM xpcd[25]: Info.plist does not contain an XPCService dictionary: /System/Library/Frameworks/Security.framework/XPCServices/SecurityAgent.xpc
9/18/14 7:59:30.551 AM xpcd[204]: Info.plist does not contain an XPCService dictionary: /System/Library/Frameworks/Security.framework/XPCServices/SecurityAgent.xpc
9/18/14 7:59:30.752 AM VDCAssistant[435]: AVF encoder error: fail to create accelerator instance 
9/18/14 7:59:30.912 AM xpcd[204]: Info.plist does not contain an XPCService dictionary: /System/Library/Frameworks/Security.framework/XPCServices/SecurityAgent.xpc[/QUOTE]

[B]@Draven[/B],

I'd stop and investigate those XPCService errors, a (very) quick search shows that they could be [URL="http://www.intego.com/mac-security-blog/new-apple-mac-trojan-called-osxcrisis-discovered-by-intego-virus-team/"]something to do with a Trojan[/URL] ...

I've checked all my systems and i don't have any errors or references to 'XPCService'

Suggest you give [URL="http://www.sophos.com/en-us/products/free-tools/sophos-antivirus-for-mac-home-edition.aspx"]Sophos[/URL] a go, i use it on all my systems ... low overhead and free

Cheers
Jay

 

[peshis]

I received a customer code - checked every step of this guide. (Using Clover)

Called AppleCare, problem solved.

Thanks!

 

[JimmyS]

Jaymonkey, thank you so much for this guide!

I had the infamous "contact apple" popup after reinstalling network driver and new version of Clover, but was able to remedy the situation by following your guide.

 

[Draven]

@Draven,

I'd stop and investigate those XPCService errors, a (very) quick search shows that they could be something to do with a Trojan ...

I've checked all my systems and i don't have any errors or references to 'XPCService'

Suggest you give Sophos a go, i use it on all my systems ... low overhead and free

Cheers
Jay

"No threats found"

I'm really at a loss here. Everything should be valid.
It is running 10.9.2 so I'll upgrade it to 10.9.5, not sure which version of Chimera it's running (working on it remotely so I can't check) so I'll install Chimera v3.0.1 just in case.

I'll also change the password to the Apple ID which worked in the past but only last a day or two and went back to the same error. Maybe now that everything is valid it will stick this time.