- May 24, 2014
Thank you very much it worked fine
Called them and after a while of being transferred around they said that they had documentation on my error/customer support code (9921-9784-3910) they said it had to do with not having a valid serial number. Any ideas? Has anyone else had this exact error code?
Then I noticed that on self solve.apple.com, where my S/N was previously invalid, there is a MacBook Pro with no purchase date, and now I can't use my S/N to contact Apple without paying the $19 for support.
So what do you suggest doing here? Changing my S/N and/or SystemId?
My UUID in the nvram.uuid.plist and in IORegistryExplorer are identical, Both "9402de03-8004-6905-4106-d40700080009". The UUID listed in System Information is completely different, "8DC91BAC-42A2-5B48-8F5B-155317FFE0ED".
Is the UUID supposed to be the same in all 3 of the locations?