- Joined
- Nov 26, 2016
- Messages
- 4
- Motherboard
- HP-4540s
- CPU
- i5-3210M
- Graphics
- HD4000
Hi!
I put a password on my Probook 4540s Bios when I bought it (that was a childish move) and now I forgot it because it was a long time ago. I contact HP support and they surprise me they don't reset the Bios password anymore the only option is to replace the board.
Here is my chat history with HP Support
7:49 AM Connecting...
7:49 AM Connected. A support representative will be with you shortly.
7:50 AM Saving chat transcript
7:50 AM Support session established with Jabez.
7:50 AM Jabez: Greetings , Thank you for choosing HP active Chat support!
7:50 AM Muhammad Hamza Umar: Hi Jabez!
7:50 AM Jabez: Before we proceed may I know from which country are you contacting our Support ?This is to ensure that you have reached out to the right department.
7:50 AM Muhammad Hamza Umar: Pakistan
7:52 AM Muhammad Hamza Umar: I just need to reset my bios password
7:53 AM Jabez: Hi Hamza , apologies as the BIOS password cannot be reset sir!
7:53 AM Muhammad Hamza Umar: Why?
7:53 AM Jabez: The only option is to contact the Service provider to replace the system board of the PC
7:54 AM Muhammad Hamza Umar: System Board replacement just to remove bios password
7:56 AM Jabez: The only option is that you can try to retain / remember the password or the system board replacement is the only option
7:57 AM Muhammad Hamza Umar: My friend told me that the support team will provide me a file called smc.bin not board replacement advice.
7:58 AM Jabez: Apologies as HP has stopped the process of Smc.bin file 2 years ago Mohammed
7:58 AM Muhammad Hamza Umar: If you need any evidence for my ownership I can provide it
8:00 AM Jabez: The BIOS password cannot be reset on the PC the only option is to rpelcae the system board of the PC sir
What options do I have now?
I put a password on my Probook 4540s Bios when I bought it (that was a childish move) and now I forgot it because it was a long time ago. I contact HP support and they surprise me they don't reset the Bios password anymore the only option is to replace the board.
Here is my chat history with HP Support
7:49 AM Connecting...
7:49 AM Connected. A support representative will be with you shortly.
7:50 AM Saving chat transcript
7:50 AM Support session established with Jabez.
7:50 AM Jabez: Greetings , Thank you for choosing HP active Chat support!
7:50 AM Muhammad Hamza Umar: Hi Jabez!
7:50 AM Jabez: Before we proceed may I know from which country are you contacting our Support ?This is to ensure that you have reached out to the right department.
7:50 AM Muhammad Hamza Umar: Pakistan
7:52 AM Muhammad Hamza Umar: I just need to reset my bios password
7:53 AM Jabez: Hi Hamza , apologies as the BIOS password cannot be reset sir!
7:53 AM Muhammad Hamza Umar: Why?
7:53 AM Jabez: The only option is to contact the Service provider to replace the system board of the PC
7:54 AM Muhammad Hamza Umar: System Board replacement just to remove bios password
7:56 AM Jabez: The only option is that you can try to retain / remember the password or the system board replacement is the only option
7:57 AM Muhammad Hamza Umar: My friend told me that the support team will provide me a file called smc.bin not board replacement advice.
7:58 AM Jabez: Apologies as HP has stopped the process of Smc.bin file 2 years ago Mohammed
7:58 AM Muhammad Hamza Umar: If you need any evidence for my ownership I can provide it
8:00 AM Jabez: The BIOS password cannot be reset on the PC the only option is to rpelcae the system board of the PC sir
What options do I have now?