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Experience with my HackBook Pro and HP Support

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Joined
Nov 25, 2013
Messages
13
Motherboard
HP ProBook 4540s
CPU
i5 3230M 2.6GHz
Graphics
HD 4000
Mac
  1. MacBook Pro
Classic Mac
Mobile Phone
  1. iOS
My HackBook pro (HP ProBook 4540s) was working flawlessly since Nov 27, 2013 when I bought the hardware.

All of the sudden, on Dec 28, 2013, my HackBook Pro would no longer boot.

Instead, the CAPS LOCK key would flash continuously (there was no obvious pattern to the flashing LEDs) and there would be no Video displayed (a black screen).

The only way to shutdown the machine was to take the battery out. Holding down the power button would not do anything.

Long story short, I called HP Support (North America: 1-800-334-5144) and got a human on the phone.

They took down my information and HP hardware info. They sent me a pre-paid shipping box with styrofoam inserts. I packed my computer and shipped the system back to them free of charge via UPS.

That was Friday. I got my system back today (Tuesday). The Mac OS X partition has remained untouched. They replaced my motherboard free of charge and swapped the power brick. My system has been restored to the way it was before it died.

Just wanted to share this experience, as it did not cost me 1¢
 

RehabMan

Moderator
Joined
May 2, 2012
Messages
183,933
Motherboard
Intel DH67BL
CPU
i7-2600K
Graphics
HD 3000
Mac
  1. MacBook Air
Mobile Phone
  1. iOS
My HackBook pro (HP ProBook 4540s) was working flawlessly since Nov 27, 2013 when I bought the hardware.

All of the sudden, on Dec 28, 2013, my HackBook Pro would no longer boot.

Instead, the CAPS LOCK key would flash continuously (there was no obvious pattern to the flashing LEDs) and there would be no Video displayed (a black screen).

The only way to shutdown the machine was to take the battery out. Holding down the power button would not do anything.

Long story short, I called HP Support (North America: 1-800-334-5144) and got a human on the phone.

They took down my information and HP hardware info. They sent me a pre-paid shipping box with styrofoam inserts. I packed my computer and shipped the system back to them free of charge via UPS.

That was Friday. I got my system back today (Tuesday). The Mac OS X partition has remained untouched. They replaced my motherboard free of charge and swapped the power brick. My system has been restored to the way it was before it died.

Just wanted to share this experience, as it did not cost me 1¢

I would have liked to see the look on their face when they booted it up and found it booting into OS X...
 

trs96

Moderator
Joined
Jul 30, 2012
Messages
23,276
Motherboard
GA-Z97X-UD3H-BK
CPU
i5-4690K
Graphics
HD4600 / RX 570
Mac
  1. MacBook Pro
  2. Mac mini
Mobile Phone
  1. Android
I would have liked to see the look on their face when they booted it up and found it booting into OS X...

Me too. I'd say they looked like this o_O "A Probook OS change operation."
 
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