Catalina - Safari Crashing on Video Issue

[TorontoDave]

I just finished the upgrade to Catalina, as in Movaje a number of things worked great:

1) Netflix/PrimeVideo etc. in Chrome
2) Apple TV Streaming.

I have found a weird issue with Netflix, CraveTV, Prime Video in Safari - the minute I access the site - my computer locks up.

Is this happening to Anyone else? Chrome is rock solid - AppleTV and ITunes are rock solid - but Safari is locking up.

PS. I disabled all extensions to see if they were causing the issue.

 

[TorontoDave]

UPDATE: Found the issue. For whatever reason my IGPU platform-id from Mojave didn't work in Catalina.

I changed to the recommended Platform-ID by following the guide on this site. This enabled the headless IGPU used by Safari.

Problem Resolved

 

[slavko]

UPDATE: Found the issue. For whatever reason my IGPU platform-id from Mojave didn't work in Catalina.

I changed to the recommended Platform-ID by following the guide on this site. This enabled the headless IGPU used by Safari.

Problem Resolved

Hey! Today I updated my system to Catalina and have exactly the same issue. Could you explain in more details what did you do to resolve that? Thanks!

 

[TorontoDave]

Well - I thought I had it - as I was able to get Netflix to play in Safari. I tried some other DRMed video streaming sites (like amazon) and they still failed.

Then after a reboot - netflix was crashing my desktop again.

My Setup:
Gigabyte Z370 with ATI RX 580, running as a iMacPro. Currently chrome and itunes have no issue streaming and playing DRM content. But Safari is crashing on same.

My 630 is configured to run as a Headless card - and worked reliably . in Mojave.

 

[slavko]

I think I managed to solve this by reinstalling kexts (including IntelGraphicsFixup) into L/E. I will test it more today, but so far so good.

 

[KarlKupermang]

I think I managed to solve this by reinstalling kexts (including IntelGraphicsFixup) into L/E. I will test it more today, but so far so good.

Isn't IntelGraphicsFixup already part of WhateverGreen? Seems overkill.

I'm fighting the same problem (the freeze with iMacPro1,1). It boils down to an error that gets thrown:

com.apple.xpc.launchd[1] (com.apple.DumpGPURestart): Service only ran for 2 seconds. Pushing respawn out by 8 seconds.

(I too have a CoffeeLake processor (i5-9600k), Z370 chipset (ASUS Z370-A PRIME II) and am fighting the same issue.)

 

[KarlKupermang]

And if you want to get more curious, it's also going to show symptoms in HBO GO in Safari. So let's look at the crash dump and see what we find, and maybe someone clever will figure it out.

Useful bits:
Crashed Thread: 35 com.apple.coremedia.videomediaconverter Exception Type: EXC_BAD_ACCESS (SIGSEGV) Exception Codes: KERN_INVALID_ADDRESS at 0x000000011bcdf054 Exception Note: EXC_CORPSE_NOTIFY Termination Signal: Segmentation fault: 11 Termination Reason: Namespace SIGNAL, Code 0xb Terminating Process: exc handler [672] Thread 35 Crashed:: com.apple.coremedia.videomediaconverter 0 com.apple.AppleGVAFramework 0x00007fff49cbd844 0x7fff49cac000 + 71748 1 com.apple.AppleGVAFramework 0x00007fff49cbd9fb 0x7fff49cac000 + 72187 2 com.apple.AppleGVAFramework 0x00007fff49ce71ba 0x7fff49cac000 + 242106 3 com.apple.AppleGVAFramework 0x00007fff49cf2431 0x7fff49cac000 + 287793 4 com.apple.VideoToolbox 0x00007fff447bf351 0x7fff446ff000 + 787281 5 com.apple.VideoToolbox 0x00007fff44716d7c 0x7fff446ff000 + 97660 6 com.apple.VideoToolbox 0x00007fff447158ff 0x7fff446ff000 + 92415 7 com.apple.MediaToolbox 0x00007fff3b937f4b 0x7fff3b874000 + 802635 8 com.apple.MediaToolbox 0x00007fff3bb70a1f 0x7fff3b874000 + 3131935 9 com.apple.CoreMedia 0x00007fff37df7ec8 figThreadMain + 276 10 libsystem_pthread.dylib 0x00007fff6df6fd76 _pthread_start + 125 11 libsystem_pthread.dylib 0x00007fff6df6c5d7 thread_start + 15

Anyone want to take a whirl?

 

[caniggia]

Hi all, for a minute it seemed i had the same problem but after reading @KarlKupermang 's logs it turns out that in your case it is the "coremedia.vedioconverter" and in mine "watchdog".
As soon as i open netflix in Safari everything becomes inaccesible but the mouse pointer works without beeing able to click anything. Two minutes later PC reboots and the report returns this :

panic(cpu 2 caller 0xffffff7f81599ad5): userspace watchdog timeout: no successful checkins from com.apple.WindowServer in 140 seconds
service: com.apple.logd, total successful checkins since load (560 seconds ago): 57, last successful checkin: 0 seconds ago
service: com.apple.WindowServer, total successful checkins since load (530 seconds ago): 39, last successful checkin: 140 seconds ago

Backtrace (CPU 2), Frame : Return Address
0xffffff83c66e3820 : 0xffffff800033f98b
...........
0xffffff83c66e3fa0 : 0xffffff80002e7226
      Kernel Extensions in backtrace:
         com.apple.driver.watchdog(1.0)[58392D62-D9E8-3022-85C1-B78AC93B9167]@0xffffff7f81598000->0xffffff7f815a0fff
BSD process name corresponding to current thread: watchdogd
Boot args: npci=0x2000 dart=0 -no_compat_check slide=0

Mac OS version:
19A602

This happens everytime i open netflix from safari.
I suggest everybody posts their crash log so we can narrow it down and see who which cases match..

 

[TorontoDave]

Hi all, for a minute it seemed i had the same problem but after reading @KarlKupermang 's logs it turns out that in your case it is the "coremedia.vedioconverter" and in mine "watchdog".
As soon as i open netflix in Safari everything becomes inaccesible but the mouse pointer works without beeing able to click anything. Two minutes later PC reboots and the report returns this :

panic(cpu 2 caller 0xffffff7f81599ad5): userspace watchdog timeout: no successful checkins from com.apple.WindowServer in 140 seconds
service: com.apple.logd, total successful checkins since load (560 seconds ago): 57, last successful checkin: 0 seconds ago
service: com.apple.WindowServer, total successful checkins since load (530 seconds ago): 39, last successful checkin: 140 seconds ago

Backtrace (CPU 2), Frame : Return Address
0xffffff83c66e3820 : 0xffffff800033f98b
...........
0xffffff83c66e3fa0 : 0xffffff80002e7226
      Kernel Extensions in backtrace:
         com.apple.driver.watchdog(1.0)[58392D62-D9E8-3022-85C1-B78AC93B9167]@0xffffff7f81598000->0xffffff7f815a0fff
BSD process name corresponding to current thread: watchdogd
Boot args: npci=0x2000 dart=0 -no_compat_check slide=0

Mac OS version:
19A602

This happens everytime i open netflix from safari.
I suggest everybody posts their crash log so we can narrow it down and see who which cases match..

This is exactly what's happening to me - everything works perfectly in Chrome - but Safari crashes with the mouse pointer continuing to work. I had some minor success changing the platform id - but they all eventually crashed (sometimes Netflix would work for the first 10 seconds before crashing).

 

[caniggia]

Today it did it again with amazon prime ...
Catalina says that silverlight needs update. But i don't see any difference after installing or uninstalling Silverlight.
Is this ... microsoft software still needed ?
Also i can't help to notice that we all use RX 580 in this topic. Could be relevant.