- Joined
- Sep 22, 2011
- Messages
- 1,140
- Motherboard
- HP EliteDesk 800 G4 Mini
- CPU
- I7-8700
- Graphics
- UHD 630
- Mac
-
- Mobile Phone
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Asking for some volunteers to help determine the cause of H.265/HEVC "encoding not available" on the EliteDesk 800 G4 Mini (and similar systems) when running Big Sur. If you'd like to help, please do the following and report results in this thread as requested below:
My EliteDesk 800 G4 Mini summary description:
- Make sure you are running Big Sur (any version)
- Install and run free version of VideoProc.app (click here for download)
- Open VideoProc.app and navigate to Setting>Common>Options
- Allow VideoProc.app to detect your hardware
- Post the following:
- A summary description of your system with the exact CPU model (e.g. i7-8700 and not just Hexacore i7), total RAM (e.g. 32GB) and RAM configuration (e.g. 2 x 16GB), Physical Video Connectors (e.g. 3 x DP -> DigitalDVI -or- 3 x DP)
- A screen shot showing the full "Hardware Info Detected" screen as shown below. The screen should show your Processor, Graphics and OS Version and the detection results of both H264 and HEVC.
- A freshly captured IORegistryExplorer 2.1 dump (I will update my attached IORegistryExplorer 2.1 dump when I'm running Big Sur again (currently running Catalina).
My EliteDesk 800 G4 Mini summary description:
- CPU: i7-8700
- RAM: 32 GB (2 x 16GB)
- Physical Video Connectors: 3 x DP -> DigitalDVI (My displays are DVI so I use DP->DVI adapters)
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