Contribute
Register

App Store and iTunes - "An Unknown Error Has Occurred"

Joined
Jul 19, 2013
Messages
48
Motherboard
GA-Z77X-UD5H
CPU
Intel i7 3770k
Graphics
GeForce 670 FTW 2 GB
Mac
MacBook Pro, Mac Pro
Classic Mac
Mobile Phone
Android
I am able to sync my notes & calendars through iCloud and I have my Apple ID associated with my user account, but I cannot use iTunes or the App Store.

When I try to buy/install an app from the App Store, I get small red text under my Apple ID that says "An unknown error has occurred". Clicking the "Store" menu, it looks like I'm signed in. (It gives me "Sign Out" and "View my account" with my apple ID showing afterwards as menu options)

When I first launch iTunes, I get "An unknown error occurred (-50)."

If I try to sign in from iTunes, I get "We could not complete your iTunes Store request. An unknown error occurred (5002). There was an error in the iTunes Store. Please try again later."

I get the same error if I try to authenticate in any way with my Apple ID. (Authorize this computer for example)

Thoughts? Are there any diagnostic tools I can run to give you a more comprehensive error log?

Thanks in advance...
 
Joined
Jul 19, 2013
Messages
48
Motherboard
GA-Z77X-UD5H
CPU
Intel i7 3770k
Graphics
GeForce 670 FTW 2 GB
Mac
MacBook Pro, Mac Pro
Classic Mac
Mobile Phone
Android
Update: Adding the PCIRootUDI=1 flag did not resolve it either. My research so far indicated that it could be due to some check that Apple does based on the ethernet/MAC address to validate if it's an actual Apple device or not.. Any ideas?
 
Joined
Jun 21, 2012
Messages
13
Motherboard
Gateway FX6801-03
CPU
Core i7 920
Graphics
Geforce GTX-260
Mac
Classic Mac
Mobile Phone
Same here for a couple of weeks now. I have tried everything I can find to no avail.
 
Joined
Oct 22, 2010
Messages
19
Motherboard
Gigabyte EP45-UD3R, 16GB RAM, RAID-0 Boot
CPU
Intel Quad 3.0
Graphics
Gigabyte 6850
Mac
MacBook, MacBook Air, MacBook Pro
Classic Mac
Mobile Phone
Android, iOS
Did you guys get this fixed yet? It has to to with your ethernet controller configuration.
 
Joined
Sep 18, 2013
Messages
2
Mac
Classic Mac
Mobile Phone
hi robthecomputerguy, can you give me more information? i'm using my hackintosh wirelessly, but would be more than willing to try whatever fix you can give.

thanks!

Did you guys get this fixed yet? It has to to with your ethernet controller configuration.
 
Joined
May 17, 2011
Messages
67
Motherboard
Gigabyte Z97X-UD3H-BK (Clover)
CPU
Intel Core i7 4790K
Graphics
EVGA GTX 970 SC ACX 4GB
Mac
MacBook Pro
Classic Mac
Mobile Phone
iOS
Hi guys, have you tried this?

Go to Network in System Preferences, and delete all of your connections, click apply.

Go to your boot drive, then Library\Preferences\SystemConfiguration and delete NetworkInterfaces.plist. Empty the trash and reboot

Then go back to Network in Sys Preferences and add your ethernet adapter first and click apply. Try logging in now

Mark
 
Joined
Sep 18, 2013
Messages
2
Mac
Classic Mac
Mobile Phone
okay, here's my story - the first time i hooked up the ipad it's working.

within 10minutes to an hour i start getting -50 errors every time i try to sync.

following mark1102's instructions i removed all network connections.

after restarting i am able to sync again!!

unfortunately, i don't see ethernet in my list after pushing the + symbol in the network pane.

thankfully the sync feature worked even without anything in the network pane.

pain in the ass - yes.
will i live with it - yes.

thank you mark1102!
 
Joined
Jan 14, 2012
Messages
8
Motherboard
Gigabyte GA-Z68X-UD2H-B3 HDMI Motherboard
CPU
Intel Core i7-2600K
Graphics
HD 3000 Intel Integrated Graphics
Mac
Classic Mac
Mobile Phone
It fixed iTunes Store access.
Im still not able to log into App Store.

Any suggestions

Kind regards
Svend
 
Joined
Aug 18, 2011
Messages
12
Motherboard
El Capitan 10.11.3
CPU
3.41 Intel 2600 Sandy Bridge GHz Core i7
Graphics
GeForce GTX 550 Ti
Mac
MacBook Air
Classic Mac
Mobile Phone
iOS
This worked for me. I was fighting this for a few days and could not find anything usefull until this. Thanks to Tonymac for a few successful builds and saving about $2,000 on the cost of a G5. This website rocks!
 
Top