10.14.5 opening app store freezes the whole OS

voigtstr

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• May 15, 2019

• #1

As above, as soon as I launch app store, with in a second the mouse stops moving and MacOS is frozen. I've downloaded the combo update to 10.14.5 hoping that it fixes the issue, but it doesn't. What information do you all need to start troubleshooting this issue?

Cheers
the voigtstr.

 

Last edited: May 22, 2019

voigtstr

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• May 22, 2019

• #2

Any ideas apart from reinstall the OS?

 

remanifest

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• May 22, 2019

• #3

Try opening a terminal:

Bash:

open $TMPDIR../C/

Remove the com.apple.appstore folder & try again.

 

Hackintosh

GA-Z97X-GAMING 3 |  i5 4690K |  RX 580 Pulse 8GB

remanifest

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• May 25, 2019

• #4

Hey @voigtstr, did this resolve the problem for you?

 

Hackintosh

GA-Z97X-GAMING 3 |  i5 4690K |  RX 580 Pulse 8GB

voigtstr

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• Sep 21, 2019

• #5

No, within 3 seconds of starting the App Store the PC hangs.

 

voigtstr

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• Sep 21, 2019

• #6

system.log has the following:
Sep 22 12:10:13 Simons-iMac appstoreagent[592]: objc[592]: Class ASDPurchaseResult is implemented in both /System/Library/PrivateFrameworks/AppStoreDaemon.framework/Versions/A/AppStoreDaemon (0x7fff996d7be8) and /System/Library/PrivateFrameworks/AppStoreDaemon.framework/Support/appstoreagent (0x10d3d1d40). One of the two will be used. Which one is undefined.

Is that normal?

 

voigtstr

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• Sep 21, 2019

• #7

Simons-iMac:~ simonvoigt$ spindump -i /Library/logs/DiagnosticReports/shutdown_stall_2019-09-22-124009_Simons-iMac.shutdownStall

Spindump analysis written to file /tmp/spindump.txt (attached)

Is there anything useful in that?

 

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• spindump.txt

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voigtstr

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• Sep 24, 2019

• #8

If it helps I have a 2010 Mac Mini server that is now running High Sierra. Is there any file I can copy from that to the Hackintosh that would enable app store to not crash the machine?

 

voigtstr

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• Sep 25, 2019

• #9

Help me Obiwan Kenobi! You are our only hope!

 

voigtstr

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Gigabyte GA-Z87X-UD3H

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• Sep 28, 2019

• #10

Never mind, deleted the apfs volumes (from the terminal because disk utility gui is still not full featured yet with APFS stuff) and started again, installed High Sierra from USB, then updated to Mojave and so far the app store is behaving.