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    #1

    Mac App Store and iTunes Don't Work


    When I open iTunes I receive error (-50) and when attempting to sign I get error (5002)

    When I try to sign into the Mac apps store all I get is an unknown error has occurred.

    Any ideas?
    Thanks so much!

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    #2
    Quote Originally Posted by Elgooch View Post
    When I open iTunes I receive error (-50) and when attempting to sign I get error (5002)

    When I try to sign into the Mac apps store all I get is an unknown error has occurred.

    Any ideas?
    Thanks so much!
    Try the following:

    Move these files (where ~ is your user account) from the Preferences folder to the Trash.

    ~/Library/Preferences/com.apple.appstore.plist
    ~/Library/Preferences/com.apple.storeagent.plist
    ~/Library/Caches/com.apple.appstore/Cache.db

    and then try signing into the apps store again.

    GA P67A-UD3-B3 rev1.0, 8GB, Sapphire Radeon 5770
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    #3
    Quote Originally Posted by ghorwith View Post
    Try the following:

    Move these files (where ~ is your user account) from the Preferences folder to the Trash.

    ~/Library/Preferences/com.apple.appstore.plist
    ~/Library/Preferences/com.apple.storeagent.plist
    ~/Library/Caches/com.apple.appstore/Cache.db

    and then try signing into the apps store again.

    Could the problem be that those do not exist anywhere in my folders? haha i looked all throughout preferences and caches and i cant fin them anywhere

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    #4
    Quote Originally Posted by Elgooch View Post
    Could the problem be that those do not exist anywhere in my folders? haha i looked all throughout preferences and caches and i cant fin them anywhere
    download the utility 'show all files' and toggle it to 'show' so you can see the files.
    GA P67A-UD3-B3 rev1.0, 8GB, Sapphire Radeon 5770
    GA P55A-UD3, 4GB Nvidia 9800
    HP4530s laptop, 4GB | Dell D630 Core 2 | Dell Latitude E6330
    GA Z68X-UD3H-B3 rev1.3, 8GB, Nvidia GTX 650TI
    GA Z77-DS3H rev 1.1, Nvidia GTX 650

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    #5
    Quote Originally Posted by ghorwith View Post
    download the utility 'show all files' and toggle it to 'show' so you can see the files.
    I did that and they still aren't there... any ideas?

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    #6
    Quote Originally Posted by Elgooch View Post
    I did that and they still aren't there... any ideas?
    Appears that you your itunes app has gotten messed up - perhaps some files have been deleted. I would delete all of your itunes apps (including backups) and re-install. After installation, look for the files in /Library/Preferences. After a successful install, they should be there.
    GA P67A-UD3-B3 rev1.0, 8GB, Sapphire Radeon 5770
    GA P55A-UD3, 4GB Nvidia 9800
    HP4530s laptop, 4GB | Dell D630 Core 2 | Dell Latitude E6330
    GA Z68X-UD3H-B3 rev1.3, 8GB, Nvidia GTX 650TI
    GA Z77-DS3H rev 1.1, Nvidia GTX 650

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    #7
    Should I also delete all files that deal with the Mac app store?

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    #8

    Mac App Store and iTunes Don't Work


    Quote Originally Posted by ghorwith View Post
    Appears that you your itunes app has gotten messed up - perhaps some files have been deleted. I would delete all of your itunes apps (including backups) and re-install. After installation, look for the files in /Library/Preferences. After a successful install, they should be there.
    also you apparently cant delete iTunes from mountain lion...

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    #9

    Mac App Store and iTunes Don't Work


    To anyone looking for a solution to this I've cracked it with the help of the forum

    Just navigate to the root of your installation drive then go to:

    Library/Preferences/SystemConfiguration/

    and delete: NetworkInterfaces.plist

    (and make a secure copy somewhere else if you are sceptical!).

    Reboot

    Should be working now.
    Gigabyte GA-Z77X-UD5H | Ivy Bridge Core i7 3770k | GeForce GTX 570 2560 MB | 120GB SSD | 16GB

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    #10

    Mac App Store and iTunes Don't Work


    Quote Originally Posted by Elgooch View Post
    To anyone looking for a solution to this I've cracked it with the help of the forum

    Just navigate to the root of your installation drive then go to:

    Library/Preferences/SystemConfiguration/

    and delete: NetworkInterfaces.plist

    (and make a secure copy somewhere else if you are sceptical!).

    Reboot

    Should be working now.
    You sir, are the MAN (or woman as the case may be.) Thank-you very much.

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